The paper must be blank and white for the alignment to succeed.
The incorrect type of paper is loaded in the paper tray.
Troubleshooting information

Chapter 9

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

My HP All-in-One does not turn on

Solution Make sure the power cord is firmly connected, and wait a few seconds for the HP All-in-One to turn on. Also, if the HP All-in-One is plugged in to a power strip, make sure the power strip is turned on.

My USB cable is not connected

Solution Do not plug in the USB cable before being prompted during software installation. Connecting the USB cable before prompting can cause errors. Plug one end of the USB cable into your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the computer (not a keyboard or accessory).

I have light or message about print cartridge or alignment problemsCause

Solution

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support by going to www.hp.com/support. Click Contact HP for information on calling for technical support.

Cause Protective tape is covering the print cartridges.

Solution Gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts.

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HP PSC 1400 All-in-One series