Chapter 9

Troubleshooting information

Check the print queue (under Start, Settings, then Printers and Faxes) to verify that the printer does not have an error document or is not offline or paused. Refer to Windows Help and Support for more information.

Check the USB cable. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced.

Check other printers or scanners. You might need to disconnect older products from your computer.

If necessary, remove and then install the HP Image Zone software again. For more information on uninstalling the software, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I have an error light or message about a paper jam or a blocked carriage

Cause If the error lights indicate a paper jam or carriage stall, there might be some packing material inside the HP All-in-One.

Solution Lower the print-carriage access door to expose the print cartridges and remove any packing material, tape, or other foreign objects. Turn off the HP All-in-One, wait one minute, and then press the On / Resume button to turn the HP All-in-One back on.

Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following things occur:

The HP All-in-One CD-ROM runs automatically

The software installs

Files are copied to your hard drive

You are requested to plug in the HP All-in-One

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

Start the HP Solution Center and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. If the icons do not appear immediately,

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HP PSC 1400 All-in-One series

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HP 1400 manual Software installation troubleshooting

1400 specifications

The HP 1400 is an innovative printing solution designed to meet the diverse needs of businesses and home offices. Renowned for its reliability and efficiency, this printer delivers high-quality prints while being user-friendly and cost-effective.

One of the standout features of the HP 1400 is its exceptional print speed. Capable of producing sharp, vibrant documents at impressive rates, it can print up to 20 pages per minute in black and white, and 15 pages per minute in color. This speed ensures that users can handle large print jobs without excessive waiting time, making it ideal for busy work environments.

In terms of print quality, the HP 1400 employs advanced laser technology that produces crisp text and vivid graphics. With a maximum print resolution of 4800 x 1200 optimized dpi, documents maintain a professional appearance, which is crucial for business presentations and marketing materials. Additionally, the HP 1400 is compatible with a variety of media types, including envelopes, labels, and cardstock, allowing users to customize their printing tasks as needed.

Connectivity options are a critical aspect of modern printing, and the HP 1400 excels in this area. It offers USB and Ethernet connections for easy integration into a networked office environment. Furthermore, HP’s wireless technology enables seamless mobile printing, allowing users to print directly from their smartphones or tablets using HP Smart app compatibility with iOS and Android devices.

User convenience is enhanced through an intuitive control panel, which features straightforward navigation buttons and an LCD display. This design simplifies the setup process and provides users with real-time status updates on print jobs, toner levels, and maintenance needs.

The HP 1400 is also designed with energy efficiency in mind. It meets ENERGY STAR standards, which means it consumes less energy during operation and in standby mode. This not only reduces operational costs but also minimizes the environmental impact of printing activities.

In terms of cost-effectiveness, the printer supports high-yield cartridges, allowing users to print more pages at a lower cost per page. This feature is particularly beneficial for businesses that require high-volume printing without breaking the budget.

Overall, the HP 1400 is a versatile and efficient printer that combines speed, quality, and user-friendly features. Its robust design and advanced technologies make it a valuable asset for any office setting, reinforcing HP's reputation as a leading provider of print solutions.