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| support |
This section explains the support services information provided by
If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country or region, contact your nearest authorized HP dealer for help.
get support and other information from the internetIf you have Internet access, you can get help from the following HP website:
http://www.officejetsupport.com
The Web site offers technical support, drivers, supplies, and ordering information.
hp customer supportSoftware programs from other companies may be included with your HP PSC. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1Make sure that:
a.Your unit is plugged in and turned on.
b.The specified print cartridges are installed correctly.
c.The recommended paper is properly loaded in the input tray.
2Reset your unit:
a.Turn off the unit using the On button located on the unit’s front panel.
b.Unplug the power cord from the back of the unit.
c.Plug the power cord back into the unit.
d.Turn on the unit using the On button.
3For more information, check the HP website at: http://www.officejetsupport.com
4If you are still experiencing problems and need to speak with an HP Customer Support Representative:
–Have your serial number and service ID ready. To display your serial number, on the front panel, press Enter and Start Copy, Black at the same time, until the serial number appears in the
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