Call Center:

Repair Center:

Repair Center:

Symptom

Suggestions

Likely Causes

Comments

AC adapter does not

Try another AC adapter, if

AC adapter.

AC adapter cannot be

power notebook.

available.

Motherboard.

repaired, and must be

 

 

 

replaced.

Battery indicator is

Time Remaining is an

 

 

inaccurate.

estimate based on

 

 

 

notebook’s power use at

 

 

 

that moment. It, therefore,

 

 

 

depends on current task and

 

 

 

assumes power will be used

 

 

 

at that rate until battery runs

 

 

 

out. So if notebook is

 

 

 

currently using good deal

 

 

 

of power (such as when

 

 

 

reading CD or DVD), Time

 

 

 

Remaining likely shows less

 

 

 

time than actually remains.

 

 

Standby/resume

 

 

 

General problems.

Close all applications before

 

 

 

entering (or allowing

 

 

 

notebook to enter) Standby or

 

 

 

Hibernation mode.

 

 

 

If problem appears after

 

 

 

installing new software

 

 

 

(including drivers), uninstall

 

 

 

that software. Contact

 

 

 

software vendor for additional

 

 

 

support.

 

 

Notebook resumes

Notebook can take a minute

 

 

slowly from Standby

or longer to resume if network

 

 

mode.

card is installed. Blinking

 

 

 

cursor appears while system

 

 

 

is loading and checking

 

 

 

hardware and network

 

 

 

connections. When hardware

 

 

 

is reinitialized, Windows

 

 

 

desktop appears.

 

 

Does not suspend to

Notebook won’t suspend

 

 

Standby mode as

if connection to another

 

 

expected.

computer is active.

 

 

 

If notebook is busy, it

 

 

 

normally finishes current

 

 

 

operation before suspending.

 

 

Does not

Make sure hibernate support

 

 

automatically enter

is enabled in Power in

 

 

Hibernation mode as

Control Panel. Also, make

 

 

expected.

sure Hibernate timeouts

 

 

 

(Power Schemes tab) for AC

 

 

 

and battery power are not set

 

 

 

to Never.

 

 

Service Manual

Troubleshooting and Diagnostics

3-9

Page 144
Image 144
HP 2148AE, 2500, 2186AF, 2183AF, 2182AT, 2182AF, 2180EA, 2180AF, 2180CA, 2179AF, 2178EA, 2178CL, 2178AF, 2177AF, 2176RS Standby/resume

2547EA, 2552AI, 2541AH, 2543AH, 2561AI specifications

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