Call Center:

 

Repair Center:

 

 

Repair Center:

 

 

Symptom

 

Suggestions

 

Likely Causes

 

 

Comments

 

 

Region Code error.

 

DVDs contain embedded

 

 

 

 

 

 

 

 

 

regional codes that prevent

 

 

 

 

 

 

 

 

 

them from playing outside

 

 

 

 

 

 

 

 

 

region in which they are sold.

 

 

 

 

 

 

 

 

 

This error occurs when trying

 

 

 

 

 

 

 

 

 

to play DVD intended for

 

 

 

 

 

 

 

 

 

different region.

 

 

 

 

HP warranty does not cover

 

 

 

 

Important: Most DVD drives

 

 

 

 

 

 

 

 

allow region code to be

 

 

 

 

expense of correcting this

 

 

 

 

changed only a limited

 

 

 

 

situation.

 

 

 

 

number of times (usually no

 

 

 

 

 

 

 

 

 

more than four). When this

 

 

 

 

 

 

 

 

 

limit is reached, last change

 

 

 

 

 

 

 

 

 

is hard-coded on DVD drive,

 

 

 

 

 

 

 

 

 

and is permanent. Refer to

 

 

 

 

 

 

 

 

 

DVD player software help for

 

 

 

 

 

 

 

 

 

details.

 

 

 

 

 

 

 

“System Error: Unable

 

Make sure disk is clean,

 

CD/DVD drive.

 

 

Make sure CD/DVD drive is

 

 

to read drive”

 

undamaged, and inserted

 

Motherboard.

 

 

installed properly.

 

 

message.

 

correctly. Clean with soft

 

 

 

 

 

 

 

 

 

cloth or replace as needed.

 

 

 

 

 

 

 

 

 

Wait 5 to 10 seconds after

 

 

 

 

 

 

 

 

 

closing tray before pressing

 

 

 

 

 

 

 

 

 

Play.

 

 

 

 

 

 

 

 

 

Restart notebook.

 

 

 

 

 

 

 

No DVD or CD-RW

 

If software was removed, use

 

 

 

 

 

 

 

software on notebook.

 

the Recovery CDs to reinstall

 

 

 

 

 

 

 

 

 

factory software.

 

 

 

 

 

 

 

All DVD play is erratic.

 

Some DVDs include software

 

 

 

 

 

 

 

 

 

called “PC Friendly”. This

 

 

 

 

 

 

 

 

 

software can cause errors

 

 

 

 

 

 

 

 

 

or erratic play. If needed,

 

 

 

 

 

 

 

 

 

uninstall PC Friendly and

 

 

 

 

 

 

 

 

 

restart notebook.

 

 

 

 

 

 

 

Keyboard

 

 

 

 

 

 

 

 

 

Some or all keys do

 

Check settings in Control

 

Keyboard.

 

 

Try reinserting ribbon cable in

 

 

not work properly.

 

Panel.

 

Motherboard.

 

 

connector on motherboard.

 

 

Embedded numeric

 

Press Fn+F8 to activate

 

Keyboard.

 

 

 

 

 

keypad does not work.

 

numeric keypad, and Lock

 

Motherboard.

 

 

 

 

 

 

 

key to turn on number lock.

 

 

 

 

 

 

 

 

 

Avoid touching touch pad

 

 

 

 

 

 

 

 

 

while booting or resuming.

 

 

 

 

 

 

 

PS/2 keyboard

 

Check devices separately.

 

Y-adapter.

 

 

 

 

 

and mouse with

 

 

 

PS/2 device.

 

 

 

 

 

Y-adapter do not

 

 

 

Motherboard.

 

 

 

 

 

work.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3-12 Troubleshooting and Diagnostics

Service Manual