Call Center:

Repair Center:

Repair Center:

Symptom

Suggestions

Likely Causes

Comments

Files corrupted.

Run virus scan program.

 

 

 

Check hard disk using Tools

 

 

 

tab in disk’s Properties sheet.

 

 

 

Test hard disk drive with

 

 

 

e-Diagtools diagnostics.

 

 

 

Back up files if possible, then

 

 

 

use Recovery CDs to

 

 

 

reformat hard disk and

 

 

 

reinstall factory software.

 

 

Disk capacity less

Check hard disk using Tools

Hard drive.

 

than normal.

tab in disk’s Properties sheet.

 

 

 

Check partitions using

 

 

 

Control Panel, Administrative

 

 

 

Tools, and Computer

 

 

 

Management under Storage.

 

 

 

Use Recovery CDs to

 

 

 

reformat hard disk and

 

 

 

reinstall factory software.

 

 

Disk’s reported

Hard disk allocates

 

 

capacity is less than

approximately 20 MB to

 

 

actual size

diagnostic software. This

 

 

 

space is unavailable for other

 

 

 

uses, and not included in

 

 

 

hard disk capacity reported

 

 

 

by Windows.

 

 

Floppy drive

 

 

 

General problems.

No response from floppy

Floppy drive.

Make sure floppy drive is

 

drive.

Motherboard.

installed and connected

 

 

 

correctly.

CD/DVD drive

 

 

 

Particular CD or DVD

Check disk for proper

 

 

not playing properly.

insertion, dirt, or damage.

 

 

 

Clean with soft cloth or

 

 

 

replace as needed.

 

 

 

If CD was created on CD-RW

 

 

 

drive, try using HP certified

 

 

 

media. Read and write quality

 

 

 

can vary for other media.

 

 

Cannot read any CD

Restart notebook.

CD/DVD drive.

 

or DVD.

Make sure CD/DVD drive is

 

 

 

installed properly.

 

 

DVD movie stops

DVD may be double-sided.

 

 

playing.

Movie may be paused. Press

 

 

 

Play button.

 

 

Service Manual

Troubleshooting and Diagnostics

3-11

Page 146
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HP 2146AE, 2500, 2186AF, 2183AF, 2182AT, 2182AF, 2180EA, 2180AF, 2180CA, 2179AF, 2178EA, 2178CL, 2178AF, 2177AF Use Recovery CDs to

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