10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

12.Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e- mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

Interpreting the Results

The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test shows a recommended replacement part.

To help interpret the results of the e-Diagtools tests, refer to the following:

e-Diagtools Support Ticket on page 3-19.

Replaceable Module Diagram on page 1-64

Functional Structure Description on page 1-65

This combined information should enable you to determine which of the notebook’s components require service.

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST messages.

When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep code.

Note that not all POST messages indicate a failure in the notebook—some messages are for information only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools.

Service Manual

Troubleshooting and Diagnostics

3-19

Page 154
Image 154
HP 2155AE, 2500, 2186AF, 2183AF, 2182AT, 2182AF, 2180EA, 2180AF, 2180CA, 2179AF, 2158 Power-On Self-Test, Interpreting the Results

2547EA, 2552AI, 2541AH, 2543AH, 2561AI specifications

The HP 2115AP, 2106AP, 2105AP, 2143EA, and 2143AC are noteworthy printers that cater to a variety of printing needs, combining advanced technologies with user-friendly features. These models are particularly suited for small businesses and home offices, offering reliable performance and impressive print quality.

The HP 2115AP is known for its all-in-one capabilities, allowing users to print, scan, and copy documents with ease. It incorporates HP's Smart App technology, which enables users to manage printing tasks from their mobile devices. With an impressive print speed of up to 22 pages per minute (ppm) and a maximum print resolution of 4800 x 1200 dpi, it is ideal for producing professional-quality documents. The automatic document feeder (ADF) increases efficiency by allowing multiple pages to be processed without manual intervention.

The HP 2106AP is a compact printer that emphasizes portability and ease of use. With its sleek design, it can easily fit into tight spaces, making it a great choice for those with limited office space. This model also features wireless connectivity, allowing users to print from smartphones, tablets, and laptops without the need for cables. Additionally, it supports multiple media types, from envelopes to labels, broadening its application scope.

For users seeking a cost-effective solution, the HP 2105AP offers value without compromising on performance. This model focuses on basic printing needs, boasting a streamlined operation that is perfect for everyday printing tasks. It has a significant ink yield, making it a budget-friendly option for high-volume printing. Its straightforward installation process ensures that users can start printing in no time.

On the higher end of the spectrum, the HP 2143EA and 2143AC models provide advanced features aimed at enhancing productivity in demanding environments. Both models boast enhanced security features, including secure wireless printing and user authentication, making them suitable for settings where data integrity is crucial. They also offer fast processing speeds and larger paper tray capacities, ensuring that high-volume print jobs are handled smoothly.

In conclusion, the HP 2115AP, 2106AP, 2105AP, 2143EA, and 2143AC printers stand out in the market due to their blend of technology and functionality. With features that cater to varying user needs, these printers represent reliable solutions for both personal and professional use, ensuring that tasks are completed efficiently and effectively.