7 Troubleshooting without diagnostics

62

Safety and comfort

62

Before you call for technical support

62

Helpful hints

63

Solving general problems

64

Solving power problems

68

Solving hard drive problems

69

Solving media card reader problems

71

Solving display problems

72

Solving audio problems

76

Solving printer problems

78

Solving keyboard and mouse problems

79

Solving Hardware Installation Problems

81

Solving Network Problems

83

Solving memory problems

86

Solving CD-ROM and DVD problems

88

Solving USB flash drive problems

90

Solving front panel component problems

91

Solving Internet access problems

91

Solving software problems

92

8 POST error messages

94

POST numeric codes and text messages

94

Interpreting POST diagnostic front panel LEDs and audible codes

100

9 Password security and resetting CMOS

103

Resetting the CMOS and password jumper

103

Changing a Setup or Power-On password

104

Deleting a Setup or Power-On password

105

10 HP PC Hardware Diagnostics

106

Why run HP PC Hardware Diagnostics

106

How to access and run HP PC Hardware Diagnostics

106

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

106

11 System backup and recovery

108

Backing up, restoring, and recovering in Windows 8.1 or Windows 8

108

Creating recovery media and backups

108

Restoring and recovering using Windows tools

108

Using Reset when the system is not responding

109

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