Maintenance and Service Guide
Product notice
Iii
Safety warning notice
Iv Safety warning notice
Table of contents
System board callouts
Sata data cable
105
100
103
104
Viii
120
121
124
Product description
Product description
SoftPaq
Serviceability End user replaceable parts
Standard Configuration Features
Product Features
Front panel components
Front panel components
Mm Microphone Jack
Rear panel components
Power cord connector
Rear panel components
Serial Number Location
Illustrated parts catalog
Computer major components
Computer major components
Item Description Front bezel
Access panel
Front I/O assembly
Illustrated parts catalog
Graphics card, GeForce GT705 PCIe x16, 1 GB
Wlan 802.11 a/b/g/n + Bluetooth 4.0 module
Misc parts
Misc parts
Description Hard drives/Solid-state drives
Drives
Item Description
Mouse
Relative Humidity Event 55% 40% 10%
Electrostatic discharge information
Generating static
Electrostatic discharge information
Static Shielding Protection Levels
Preventing electrostatic damage to equipment
Personal grounding methods and equipment
Grounding the work area
Recommended materials and equipment
Operating guidelines
Routine care
General cleaning safety precautions
Cleaning the Computer Case
Cleaning the keyboard
Power supply fan
Service considerations
Cleaning the monitor
Cleaning the mouse
Hard Drives
Cables and connectors
Lithium coin cell battery
Screws
Smart ATA drives
Serial ATA Hard Drive Characteristics
Sata hard drives
Sata hard drive cables
Cable management
Preparation for disassembly
Removal and replacement procedures
Access panel
Front bezel
Optical drive bezel blank
Populating Dimm sockets
Memory
DIMMs
DDR3/DDR3L-SDRAM UDIMMs
Installing DIMMs
Expansion cards
Removal and replacement procedures
Page
Drives
Drive positions
Removing an optical drive
Removing a hard drive
Front I/O and power switch assembly
Page
Removal and replacement procedures
Card reader
Removal and replacement procedures
Heat sink
Processor
Speaker
Page
Page
Rear chassis fan
Page
Hood sensor
Power supply
Page
System board
Sys Bd Label Color Component
System board callouts
Computer Setup F10 Utilities
Computer Setup F10 Utility
Using Computer Setup F10 Utilities
Computer Setup-File
Computer Setup F10 Utility
Computer Setup-Storage
Computer Setup-Security
USB Security
Network Boot
Master Boot Security
Device Security
System Security these
Secure Boot
Configuration
Legacy Support to disabled
Management
Computer Setup-Power
Hardware Power
Option Description
Option
Computer Setup-Advanced
Power-On Options
Bios Power-On
Bus Options
PCI VGA Configuration
Using the Dash Terminal Type option
Connected Bios
Recovering the Configuration Settings
Safety and comfort Before you call for technical support
Troubleshooting without diagnostics
Helpful hints
Computer will not respond to keyboard or mouse Cause
Solving general problems
Solving general problems
Poor performance Cause Solution
Apps icon
Under Windows System, click Run
Processor thermal protection activated
Power supply shuts down intermittently Cause Solution
Solving power problems
Solving hard drive problems
Solving hard drive problems
Storage Boot Order
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order list
Computer will not boot from hard drive Cause Solution
Solving media card reader problems
Solving media card reader problems
Can not write to the media card Cause
To the electrical outlet
Solving display problems
Inserted media card has boot capability
Blank screen no video Cause Solution
Blank screen no video Cause
Solving display problems
Monitor needs to be degaussed
Dim characters Cause Solution
Install the video drivers included in the upgrade kit
Be sure the monitor cable is securely connected to
Horizontal or vertical position of the image
Image is not centered Cause Solution
Position may need adjustment
No Connection, Check Signal Cable displays on screen Cause
Solving audio problems
Certain typed symbols do not appear correct Cause
Sound cuts in and out Cause Solution
Solving audio problems
Control Panel , and then select Device Manager
Solving printer problems
Printer will not print Cause Solution
Line-in jack is not functioning properly Cause
Make the proper network connections to the printer
Solving keyboard and mouse problems
Solving keyboard and mouse problems
Printer prints garbled information Cause Solution
Computer, and then restart the computer
Keyboard connector is not properly connected
Program in use has stopped responding to commands
Shut down the computer using the keyboard
Mouse may need repair
Solving Hardware Installation Problems
Solving Hardware Installation Problems
That pins in the connector are not bent down
Computer will not start Cause Solution
Solving Network Problems
Solving Network Problems
Network status link light never flashes Cause Solution
Cable Correctly
Correct operating mode
Diagnostics reports a failure Cause Solution
Settings for the board
New network card will not boot Cause Solution
Solving memory problems
Insufficient memory error during operation Cause Solution
Solving memory problems
Out of memory error Cause
Memory count during Post is wrong Cause Solution
Solving CD-ROM and DVD problems
Computer Setup utility
Security Network Boot
Solving CD-ROM and DVD problems
Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause
Security USB Security
Solving USB flash drive problems
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Solving front panel component problems
Solving Internet access problems
Solving front panel component problems
System files may be damaged
Solving software problems
Delete button
Log on to your ISP and launch the desired program
Solving software problems
Advanced startup, click Restart now
Select Automatic Repair
Control panel message Description Recommended action
Post error messages
Post error messages
Post numeric codes and text messages
Post numeric codes and text messages
Download to Disable to prevent PXE
Depressed
Flash Screen Image Corrupted Flash Screen image has errors
ECC Memory Module Detected ECC
Ensure that none of the keys are
Computer Setup or Windows utilities
Power Supply fan not detected
Reseat power supply fan
Reconfigure card resources and/or run
System Bios version
Sata Cabling Error One or more Sata devices are improperly
Reboot the computer
Functionality contained in the system Bios
Attached Enabled Turned off
Activity Beeps Possible cause Recommended action
Times, once every second Unable to boot
Faulty module
Pre-video graphics error For systems with a graphics card
Red Power LED flashes seven
Problem persists, replace the system board
Open hood and check that the power button
Check that both power supply cables are
Replace the power button harness. If
Resetting the Cmos and password jumper
Password security and resetting Cmos
Changing a Setup or Power-On password
Press Enter Deleting a Setup or Power-On password
Deleting a Setup or Power-On password
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics
Diagnostic section, click HP Uefi Support Environment
System backup and recovery
Creating recovery media and backups
Restoring and recovering using Windows tools
Select Reset Follow the on-screen instructions to continue
Using Reset when the system is not responding
Backing up, restoring, and recovering in Windows
Click All Programs
Creating recovery media
To create the Windows DVD System backup and recovery
To create recovery discs Close all open programs
Follow the on-screen instructions to set up your backup
System Restore
System Recovery when Windows is responding
System Recovery
System Recovery when Windows is not responding
Select Install now
Page
Battery replacement
Page
Power Cord Set Requirements
Japanese Power Cord Requirements
General Requirements
Country-Specific Requirements
Country-Specific Requirements
Country Accrediting Agency
Appendix C Statement of Volatility
Statement of Volatility
Enter the F10 setup utility
Specifications
Specifications
Appendix D Specifications
125
Recycling
Index
Keyboard Cleaning Product description Keyboard problems
Memory module
Illustrated Product description Audio Chipset Ethernet
Processor Rear chassis fan Speaker
108 Safety and comfort Safety precautions Cleaning
System restore points, creating
Flash drive 112 System Recovery 114