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HP Slate 2, 2 Base Model B Troubleshooting resources, Start, NOTE:, NOTE:, NOTE:, Help and Support, Contact HP worldwide

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B Troubleshooting resources

●Access Web site links and additional information about the Slate through Help and Support. Tap Start, and then tap Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP Customer Support at http://www.hp.com/go/contactHP.

NOTE: For worldwide support, tap Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

◦Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦Email HP Customer Support.

◦Find HP Customer Support worldwide telephone numbers.

◦Locate an HP service center.

72 Appendix B Troubleshooting resources

Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1 Welcome Finding information Page 2 Getting to know your Slate Using the touch screen Changing the view Page Adjusting the screen brightness Tapping Flicking Dragging Scrolling Rotating Pinching Setting touch screen preferences Using the on-screenkeyboard On-screenkeyboard options Using the Swype keyboard Using the digital pen (select models only) Identifying the software on the Slate Updating the software installed on the Slate Knowing the parts Top edge Bottom edge Right edge Page Opening the label tray Left edge Display Rear 3 Networking (select models only) Using an Internet service provider (ISP) Connecting to a wireless network Connecting to an existing WLAN Setting up a new WLAN network Configuring a wireless router Protecting your WLAN Roaming to another network Creating a wireless connection Identifying wireless and network status icons Turning wireless devices on or off Using HP Connection Manager (select models only) Using operating system controls Using GPS (select models only) Using Bluetooth wireless devices (select models only) Bluetooth and Internet Connection Sharing (ICS) Using HP Mobile Broadband (select models only) Inserting a SIM Removing a SIM 4 Multimedia Identifying your multimedia components Audio Adjusting the volume Checking audio functions on the Slate Cameras HP Slate Camera Using HP Slate Camera Page 5 Power management Shutting down the Slate Setting power options Using power-savingstates Initiating and exiting Sleep Initiating and exiting Hibernation Using the power meter Using power plans Viewing the current power plan Selecting a different power plan Customizing power plans Setting password protection on wakeup Using battery power Displaying the remaining battery charge Maximizing battery discharge time Managing low battery levels Identifying low battery levels Conserving battery power Using external AC power Protecting the Slate from power surges 6 Drives Using Disk Defragmenter Using Disk Cleanup 7 External cards and devices Using Media Card Reader cards (select models only) Inserting a digital card Removing a digital card Using a USB device Connecting a USB device Removing a USB device Using optional external devices Using optional external drives Docking the Slate to the HP Slate Dock (select models only) 8 Keeping your Slate safe Securing your Slate and information Using passwords Setting Windows passwords Setting Setup Utility (BIOS) passwords Using antivirus software Using firewall software Managing Internet privacy Installing software updates Installing Windows security updates Securing your wireless network Backing up your software applications and information 9 Backup and recovery Backing up your information Performing a system recovery Using the Windows recovery tools Using a Windows 7 operating system DVD (purchased separately) 10 Maintenance Cleaning your Slate Cleaning products Cleaning procedures Cleaning the display Cleaning the sides and cover Cleaning a tablet PC pen and pen holder (select models only) Updating programs and drivers Using SoftPaq Download Manager 11Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Starting Setup Utility Using Setup Utility Changing the language of Setup Utility Navigating and selecting in Setup Utility Displaying system information Restoring factory settings in Setup Utility Exiting Setup Utility Updating the BIOS Determining the BIOS version Downloading a BIOS update BIOS Setup Menu Main menu Security menu Diagnostics menu System Configuration menu Using System Diagnostics A Traveling with the Slate Page B Troubleshooting resources C Electrostatic discharge D Specifications Input power Operating environment Index P passwords