Troubleshooting | HP 320399-002 instruction

Troubleshooting

HP Notebook Series

Document Part Number: 320399-002

August 2003

This guide provides instructions for solving notebook problems yourself or with help from HP.

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HP 320399-002 manual Troubleshooting

Contents

Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Turned On? Is the Notebook Receiving Adequate Power? Is the System Unresponsive? Is the Notebook Overheated? Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Documentation Help from Your Notebook For help specific to your notebook Help from the World Wide Web Preparing to Call Customer Support Help by Telephone Accessing Customer Support Telephone Numbers Help from a Service Provider Problems and Solutions Sound is not audible Audio ProblemsSound does not record Battery and Power Problems Indicators are displaying a low-battery condition Battery pack is warm after charging Battery pack does not charge Battery pack charge displays seem inaccurate Standby cannot be initiated Battery pack run time is shorter than expected Hibernation cannot be initiated CD or DVD drive is not recognized by the system CD or DVD Problems No alert sounds when a CD or DVD drive is inserted DVD play is erratic DVD movie does not fill the screen Standby or Hibernation affects CD or DVD play DVD region error code is displayed Digital memory alerts are not audible Digital Memory Card or Memory Stick problems Problems and Solutions Display is blank Display Problems Characters are dim or difficult to read Desktop icons are too large or too small FireWire device does not work FireWire Ieee 1394 ProblemsFireWire connector has only 4 pins Game frequently stops responding or locks up Game ProblemsGame sounds are erratic Primary hard drive cannot be accessed Hard Drive ProblemsPrimary hard drive is not recognized Secondary hard drive is not recognized Infrared link cannot be established Infrared Communication Problems Standby is preventing infrared transmission Internet buttons do not respond Internet Problems Assorted keys are typing incorrect characters Keyboard and Pointing Device ProblemsLetter keys are typing numbers Hotkeys do not work on an external keyboard Keypad does not workPointer drifts Pointer moves erratically as you type TouchPad does not work Pointing stick does not workExternal mouse does not work USB keyboard or pointing device does not work PS/2 scroll mouse does not work Insufficient memory message is displayed Memory ProblemsNew memory module does not increase memory New memory module affects startup No dial tone is audible Modem ProblemsModem does not dial correctly Modem sounds are not audible Modem dials correctly but does not connect Characters are garbled or transfer rates are slow Modem does not connect at highest speedModem loses connection Message reports excessive line current Fax transmissions do not work Connection occurs, but network seems inactive Network Problems Network connection is slow Some network resources are not available PC Card alerts are not audible PC Card problemsPC Card does not work and alerts are not audible PC Card modem is not working Network PC Card stops communicating Video jack has 7 pins Television problemsTelevision is blank Temperature Problems USB device does not work USB ProblemsUSB device does not work during startup Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB