Hibernation cannot be initiated | HP 320399-002 guide

Problems and Solutions

Hibernation cannot be initiated

■Make sure Hibernation is enabled. To enable Hibernation:

❏In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, select the Hibernate tab, then select the Enable Hibernate Support check box.

❏In Windows XP, select Start > Control Panel > Performance and Maintenance > Power Options icon. Select the Hibernate tab, then select the Enable Hibernate Support check box.

■Make sure the Hibernation timeouts are not set to Never. To access the Hibernation timeout settings:

❏In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, then select the Power Schemes tab.

❏In Windows XP, select Start > Control Panel > Performance and Maintenance icon > Power Schemes tab.

■Review the information in your model-specific documentation regarding:

❏How drive media, such as diskettes, CDs, or DVDs, affect Hibernation.

❏How infrared affects Hibernation.

2–8	Troubleshooting

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HP 320399-002 manual Hibernation cannot be initiated

Contents

Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Receiving Adequate Power? Is the Notebook Turned On? Is the Notebook Overheated? Is the System Unresponsive? Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Your Notebook Help from Documentation Help from the World Wide Web For help specific to your notebook Help by Telephone Preparing to Call Customer Support Help from a Service Provider Accessing Customer Support Telephone Numbers Problems and Solutions Audio Problems Sound is not audibleSound does not record Battery and Power Problems Indicators are displaying a low-battery condition Battery pack does not charge Battery pack is warm after charging Battery pack charge displays seem inaccurate Battery pack run time is shorter than expected Standby cannot be initiated Hibernation cannot be initiated CD or DVD Problems CD or DVD drive is not recognized by the system No alert sounds when a CD or DVD drive is inserted DVD movie does not fill the screen DVD play is erratic DVD region error code is displayed Standby or Hibernation affects CD or DVD play Digital Memory Card or Memory Stick problems Digital memory alerts are not audible Problems and Solutions Display Problems Display is blank Desktop icons are too large or too small Characters are dim or difficult to read FireWire Ieee 1394 Problems FireWire device does not workFireWire connector has only 4 pins Game Problems Game frequently stops responding or locks upGame sounds are erratic Hard Drive Problems Primary hard drive cannot be accessedPrimary hard drive is not recognized Secondary hard drive is not recognized Infrared Communication Problems Infrared link cannot be established Standby is preventing infrared transmission Internet Problems Internet buttons do not respond Keyboard and Pointing Device Problems Assorted keys are typing incorrect charactersLetter keys are typing numbers Keypad does not work Hotkeys do not work on an external keyboardPointer drifts Pointer moves erratically as you type Pointing stick does not work TouchPad does not workExternal mouse does not work PS/2 scroll mouse does not work USB keyboard or pointing device does not work Memory Problems Insufficient memory message is displayedNew memory module does not increase memory New memory module affects startup Modem Problems No dial tone is audibleModem does not dial correctly Modem dials correctly but does not connect Modem sounds are not audible Modem does not connect at highest speed Characters are garbled or transfer rates are slowModem loses connection Fax transmissions do not work Message reports excessive line current Network Problems Connection occurs, but network seems inactive Some network resources are not available Network connection is slow PC Card problems PC Card alerts are not audiblePC Card does not work and alerts are not audible Network PC Card stops communicating PC Card modem is not working Television problems Video jack has 7 pinsTelevision is blank Temperature Problems USB Problems USB device does not workUSB device does not work during startup Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB