HP 320399-002 Hard Drive Problems, Primary hard drive cannot be accessed, Primary hard drive is not recognized

Problems and Solutions

Hard Drive Problems

✎The primary hard drive is a hard drive in a hard drive bay; an optional secondary hard drive is a hard drive in an additional bay. The additional bay may be a MultiBay in the notebook, a bay in a port replicator, or an external bay.

Primary hard drive cannot be accessed

The drive may be protected by DriveLock or other drive protection software. For security management procedures, refer in your model-specific documentation to a security, password, or Setup utility section.

Primary hard drive is not recognized

Replace the hard drive:

■If your model-specific documentation includes procedures for replacing the primary hard drive, follow the instructions carefully.

■If your model-specific documentation does not include hard drive replacement instructions, refer to the Worldwide Telephone Numbers booklet included with the notebook to contact a service provider.

Troubleshooting 2–19