HP 4615, 4625 Solve problems using HP ePrint and HP websites

The computer cannot receive faxes (Fax to PC and Fax to Mac)

Cause: The computer selected to receive faxes is turned off.

Solution: Make sure the computer selected to receive faxes is switched on at all times.

Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.

Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.

Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes.

Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes.

Solve problems using HP ePrint and HP websites

This section provides solutions to common problems using HP ePrint and HP websites.

•Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series)

•Solve problems using HP websites

Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series)

If you are having problems using HP ePrint, check the following:

•Make sure the printer is connected to the Internet using a wireless connection.

NOTE: You cannot use these web features if the printer is connected using a USB cable.

•Make sure the latest product updates have been installed on the printer. For more information, see Update the printer.

•Make sure HP ePrint is enabled on the printer. For more information, see Set up HP ePrint using the printer’s control panel.

•Make sure the network hub, switch, or router is turned on and working correctly.

•Make sure the wireless network is functioning properly. For more information, see Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series).

Solve problems using HP ePrint and HP websites

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Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Eco Manage Power Conserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Change printer settings HP Digital Solutions Scan to Computer HP Digital Fax (Fax to PC and Fax to Mac) Select print media Recommended papers for printing and copying Page Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load standard-sizemedia Page Load envelopes Load cards and photo paper Page Maintain the printer Clean the scanner glass and lid backing Clean the exterior Clean the ADF Page Update the printer Turn off the printer 2 Print Print documents (Mac OS X) Print brochures Print brochures (Windows) Print brochures (Mac OS X) Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X) Print borderless documents or photos Print borderless documents or photos (Windows) Print borderless documents or photos (Mac OS X) 3 Scan Scan using Webscan (HP Deskjet Ink Advantage 4625 e- All-in-Oneseries) Scanning documents as editable text To scan documents as editable text Guidelines for scanning documents as editable text Page 4 Copy Page 5 Fax Page Page Page Send a fax from the computer Send a fax manually from a phone Receive a fax Receive a fax manually Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Page Set up speed-dialentries Set up and change Quick Contact entries Set up and change Quick Contact group entries Delete Quick Contact entries Print a list of speed-dialentries Change fax settings Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Set the Error Correction Mode Fax and digital phone services Fax over Internet Protocol Clear the fax log View the Call History Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Print the details of the last fax transaction Print a Caller ID Report Print a T30 fax trace report 6 HP ePrint Set up HP ePrint using the printer’s control panel Set up HP ePrint using the embedded web server Use HP ePrint Print using HP ePrint Find the printer’s email address Turn off HP ePrint Remove Web Services 7 Work with ink cartridges Check the estimated ink levels Replace the ink cartridges Page Store printing supplies Usage information collection 8 Solve a problem Obtain electronic support HP support by phone Page Page General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Solve paper-feedproblems Page Solve copy problems No copy came out Copies are blank Size is reduced Copy quality is poor The printer prints half a page, then ejects the paper Paper mismatch Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve fax problems The fax test failed Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using HP ePrint and HP websites Solve problems using HP websites Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-Oneseries) Basic wireless troubleshooting Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Embedded web server cannot be opened Troubleshoot installation issues Hardware installation suggestions HP software installation suggestions Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-Oneseries) Understand the Printer Status Report Page Page Uninstall and reinstall the HP software Printhead maintenance Clean the printhead Align the printhead Print and evaluate a print quality report Page Page Page Page Page Clear jams Clear paper jams Page Avoid paper jams Page A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Regulatory information Page GS-Erklärung(Deutschland) Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup DNetwork setup (HP Deskjet Ink Advantage 4625 e-All-in-Oneseries) Set up the printer for wireless communication Page Page Page Change basic network settings Change advanced network settings Page E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-Oneseries) Page F How do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Incompatible older generation cartridge installed Paper Mismatch Paper too short The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Door or cover open Previously used ink cartridge installed Ink cartridges depleted Printhead failure Printer supply upgrade Printer supply upgrade successful Printer supply upgrade problem Non-HPink cartridges installed Use SETUP cartridges Do not use SETUP cartridges Not enough ink at startup Use black ink only Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Black cartridge out of ink ADF cover open Problem with ink system Index