TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.)

NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press the (Wireless) button. If you see a Wireless is Off option in the list, using the buttons on the right, select Wireless Settings, select Wireless: On/Off, and then select On.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 3 - Run the Wireless Test Report

For wireless networking issues, run the Wireless Test Report. To print a Wireless Test Report page, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Print Reports, and then select Wireless Test Report. If a problem is detected, the printed test report includes recommendations that might help solve the problem.

TIP: If the Wireless Test Report indicates the signal is weak, try moving the printer closer to the wireless router.

Advanced wireless troubleshooting

If you have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following steps in the order presented:

•Step 1: Make sure your computer is connected to your network

•Step 2: Make sure that the printer is connected to your network

•Step 3: Check to see if the firewall software is blocking communication

•Step 4: Make sure the printer is online and ready

•Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

•Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

•After resolving the problems

Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)

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