Appendix G

Printhead failure

There is a problem with the printhead. Contact HP support for service or replacement. For more information about contacting HP support, see HP support.

Printer supply upgrade

The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge.

Printer supply upgrade successful

The supply upgrade was successful. The cartridges listed in the message can now be used in the printer.

Printer supply upgrade problem

Try to get the printer to recognize the supply upgrade cartridge.

1.Remove the supply upgrade cartridge.

2.Insert the original cartridge in the carriage.

3.Close the access door, then wait until the carriage stops moving.

4.Remove the original cartridge, then replace with the supply upgrade cartridge.

5.Close the access door, then wait until the carriage stops moving.

If you still receive a supply upgrade problem error message contact HP support. For more information about contacting HP support, see HP support.

Non-HP ink cartridges installed

HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to report fraud.

Using Genuine HP Cartridges has its Rewards

HP rewards loyal customers for using genuine HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions.

Counterfeit Cartridge Advisory

The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue.

Used, Refilled or Counterfeit Cartridge Detected

The original HP ink in the cartridge has been depleted. The solution for this problem is to replace the ink cartridge or click OK to continue using the cartridge. For more information about replacing the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP

212 Errors (Windows)