HP 4615, 4625 manual 8

8 Solve a problem
HP support................................................................................................................................	78
Obtain electronic support....................................................................................................	79
HP support by phone..........................................................................................................	79
Before you call..............................................................................................................	80
Phone support period...................................................................................................	80
Telephone support numbers.........................................................................................	80
After the phone support period.....................................................................................	82
General troubleshooting tips and resources.............................................................................	82
Solve printer problems..............................................................................................................	82
The printer shuts down unexpectedly.................................................................................	83
The printer is making some unexpected noises.................................................................	83
Alignment fails....................................................................................................................	83
The printer is not responding (nothing prints).....................................................................	83
The printer prints slowly......................................................................................................	84
Blank or partial page printed...............................................................................................	85
Something on the page is missing or incorrect...................................................................	85
Placement of the text or graphics is wrong.........................................................................	86
Print quality troubleshooting.....................................................................................................	87
Solve paper-feed problems......................................................................................................	89
Solve copy problems................................................................................................................	91
No copy came out...............................................................................................................	91
Copies are blank.................................................................................................................	91
Size is reduced...................................................................................................................	91
Copy quality is poor ...........................................................................................................	92
The printer prints half a page, then ejects the paper..........................................................	93
Paper mismatch..................................................................................................................	93
Solve scan problems................................................................................................................	93
Scanner did nothing............................................................................................................	94
Scan takes too long............................................................................................................	94
Part of the document did not scan or text is missing..........................................................	94
Text cannot be edited.........................................................................................................	95
Error messages appear......................................................................................................	96
Scanned image quality is poor...........................................................................................	96
Scan defects are apparent.................................................................................................	97
Solve fax problems...................................................................................................................	98
The fax test failed...............................................................................................................	98
Solve problems using HP ePrint and HP websites.................................................................	111
Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series)..	111
Solve problems using HP websites..................................................................................	112

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