Contents
Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)....................
112
Basic wireless troubleshooting.........................................................................................
113
Advanced wireless troubleshooting..................................................................................
Step 1: Make sure your computer is connected to your network................................
114
Step 2: Make sure that the printer is connected to your network...............................
Step 3: Check to see if the firewall software is blocking communication....................
115
Step 4: Make sure the printer is online and ready......................................................
116
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................
117
After resolving the problems ......................................................................................
Configure your firewall software to work with the printer........................................................
118
Solve printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One
series).....................................................................................................................................
119
Embedded web server cannot be opened........................................................................
Troubleshoot installation issues.............................................................................................
120
Hardware installation suggestions....................................................................................
HP software installation suggestions................................................................................
121
Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)..............
Understand the Printer Status Report....................................................................................
122
Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-
One series).............................................................................................................................
123
Uninstall and reinstall the HP software...................................................................................
125
Printhead maintenance...........................................................................................................
126
Clean the printhead..........................................................................................................
Align the printhead............................................................................................................
127
Print and evaluate a print quality report............................................................................
128
To print a print quality report.......................................................................................
To evaluate the Print Quality Diagnostic Page...........................................................
129
Clear jams...............................................................................................................................
134
Clear paper jams..............................................................................................................
Avoid paper jams..............................................................................................................
136
A Technical information
Warranty information..............................................................................................................
138
Hewlett-Packard limited warranty statement....................................................................
139
Ink cartridge warranty information....................................................................................
140
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