Symptom

Call Center:

Repair Center:

Repair Center:

 

Suggestions

Likely Causes

Comments

Does not boot from

Make sure the floppy disk is

Floppy drive or

 

a floppy drive.

bootable.

contacts.

 

 

Make sure the floppy drive is

Floppy drive cable.

 

 

installed or connected

Expansion base.

 

 

correctly.

Motherboard.

 

 

If the floppy drive is

 

 

 

 

 

connected to a USB port,

 

 

 

make sure Legacy USB

 

 

 

Support is enabled in BIOS

 

 

 

Setup.

 

 

 

Use BIOS Setup to check the

 

 

 

boot order and to make sure

 

 

 

that floppy boot is enabled.

 

 

 

If the drive is installed in the

 

 

 

expansion base, try

 

 

 

connecting it to a USB port,

 

 

 

or vice versa.

 

 

Does not boot from

Make sure the CD or DVD is

CD/DVD drive

 

a CD or DVD in the

bootable.

module.

 

CD/DVD drive.

Use BIOS Setup to check the

Motherboard.

 

 

boot order.

Expansion base.

 

 

Restart the computer.

 

 

 

Test the DVD drive with the

 

 

 

e-DiagTools diagnostics.

 

 

Error message

Check for a disk in the floppy

Hard drive contacts.

If the unit boots from the

such as “Invalid

drive.

Hard drive.

floppy drive, check for corrupt

system disk” or

Check the boot order in BIOS

 

files on the hard drive;

“Auto IDE error”.

Setup.

 

reinstall the factory software

 

Remove and reinsert the

 

onto the hard drive; replace

 

 

the hard drive.

 

hard drive.

 

 

 

 

Sluggish startup or

Run ScanDisk and Disk

Hard drive.

Use the suggestions shown

shutdown.

Defragmenter to check and

 

at left.

 

optimize the hard drive.

 

 

 

Delete temporary and

 

 

 

unneeded files.

 

 

Password has been

Verify proper ownership, then

 

The user must call Technical

forgotten.

follow the removal procedure

 

Support and provide proof of

 

with the owner and log the

 

ownership. Password

 

appropriate data—see

 

removal is restricted to

 

page 5-1.

 

certain sites. See page 5-1.

HP Omnibook 500

Troubleshooting and Diagnostics

3-7

Page 69
Image 69
HP 500 manual HP Omnibook Troubleshooting and Diagnostics

500 specifications

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