Running e-DiagTools

1.Restart the computer.

2.When the HP logo appears, press F10 to start the diagnostic test.

3.When the menu appears, press ENTER to run e-DiagTools.

4.The first time you run the program, you are prompted to select the language for the program.

5.Press F2 to proceed with the basic tests.

You can also proceed directly to the advanced tests from this point by pressing CTRL-F9 (in which case skip to step 10, below).

6.When the Configuration Description appears, check the list of detected hardware.

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility” on page 3-31.

7.Run the basic test. Press F2 to start the basic hardware test.

8.To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit.

9.Optional: Run the advanced tests. Press F2 to open the advanced test screen.

10.Select and run the appropriate tests. Note that individual tests do not appear if the hardware they test is not detected. Press the following keys to run tests:

ENTER

Runs the highlighted test.

F5 or SPACE

Marks/unmarks the highlighted test.

F6

Marks/unmarks all tests in the current menu.

F7

Marks/unmarks all tests in all menus.

F10

Runs all marked tests.

If a test fails, the error code and description are logged, and the error code is displayed temporarily. If several errors occur, look for patterns that might indicate a common cause. See Table 3-3 on page 3-22 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

11.Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information.

12.When you are finished running tests, press ESC to exit the advanced tests.

13.Optional: To save the Support Ticket to a floppy disk, press F7 then ALT+C.

14.Exit. Press F3 and then any key to exit and reboot.

15.Optional: Open the Support Ticket. In Windows, click Start, Programs, HP e-DiagTools, e-DiagTools for Windows.

16.Click View to display the Support Ticket.

17.To add information about the problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print.

3-20 Troubleshooting and Diagnostics

HP Omnibook 500