Symptom

Call Center:

Repair Center:

Repair Center:

 

Suggestions

Likely Causes

Comments

PCMCIA

 

 

 

General problems.

Restart the computer.

Motherboard.

Using a flashlight, look for

 

Remove and reinsert the PC

 

bent pins inside the PCMCIA

 

Card.

 

socket.

 

If the card requires an IRQ,

 

 

 

make sure one is available.

 

 

 

Check settings in Control

 

 

 

Panel.

 

 

 

Check for conflicts or refresh

 

 

 

the device list in Device

 

 

 

Manager.

 

 

 

Check the HP Notebook web

 

 

 

site for installation

 

 

 

instructions (page vi), and to

 

 

 

make sure the computer

 

 

 

supports the problem card.

 

 

 

When using a PC Card in a

 

 

 

docking system, insert or

 

 

 

remove the card while the

 

 

 

system is turned on.

 

 

 

Download current drivers

 

 

 

from the card manufacturer’s

 

 

 

web site.

 

 

 

Test the PC Card with the

 

 

 

e-DiagTools diagnostics.

 

 

AC adapter

 

 

 

 

 

 

 

Does not power the

Try another AC adapter, if

AC adapter.

The AC adapter cannot be

computer.

available.

Motherboard.

repaired, and must be

 

 

 

replaced if defective.

Motherboard

 

 

 

 

 

 

 

Evidence of spilled

 

 

Declared to be caused by

liquid.

 

 

customer abuse.

Bent or broken

 

 

Declared to be caused by

connectors, or burnt

 

 

customer abuse.

component.

 

 

 

Motherboard

 

 

Declared to be caused by

cracked.

 

 

customer abuse.

Miscellaneous

 

 

 

Clock loses time.

Plug in the AC adapter for 24

CMOS battery.

Charge the CMOS battery.

 

hours to charge the CMOS

Motherboard.

 

 

battery.

 

 

Computer gets

Always set the computer on a

Heatsink/fan.

Check the heatsink/fan for

abnormally hot

flat surface, so that air can

 

proper fan operation or

 

flow freely around and

 

damage.

 

underneath it.

 

 

 

Make sure the air vents are

 

 

 

clear.

 

 

 

Games and other programs

 

 

 

that drive CPU usage toward

 

 

 

100% can contribute.

 

 

HP Omnibook 500

Troubleshooting and Diagnostics 3-15

Page 77
Image 77
HP 500 manual Motherboard, Miscellaneous

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