Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
PCMCIA |
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General problems. | Restart the computer. | Motherboard. | Using a flashlight, look for |
| Remove and reinsert the PC |
| bent pins inside the PCMCIA |
| Card. |
| socket. |
| If the card requires an IRQ, |
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| make sure one is available. |
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| Check settings in Control |
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| Panel. |
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| Check for conflicts or refresh |
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| the device list in Device |
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| Manager. |
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| Check the HP Notebook web |
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| site for installation |
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| instructions (page vi), and to |
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| make sure the computer |
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| supports the problem card. |
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| When using a PC Card in a |
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| docking system, insert or |
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| remove the card while the |
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| system is turned on. |
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| Download current drivers |
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| from the card manufacturer’s |
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| web site. |
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| Test the PC Card with the |
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| |
AC adapter |
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Does not power the | Try another AC adapter, if | AC adapter. | The AC adapter cannot be |
computer. | available. | Motherboard. | repaired, and must be |
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| replaced if defective. |
Motherboard |
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Evidence of spilled |
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| Declared to be caused by |
liquid. |
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| customer abuse. |
Bent or broken |
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| Declared to be caused by |
connectors, or burnt |
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| customer abuse. |
component. |
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Motherboard |
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| Declared to be caused by |
cracked. |
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| customer abuse. |
Miscellaneous |
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Clock loses time. | Plug in the AC adapter for 24 | CMOS battery. | Charge the CMOS battery. |
| hours to charge the CMOS | Motherboard. |
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| battery. |
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Computer gets | Always set the computer on a | Heatsink/fan. | Check the heatsink/fan for |
abnormally hot | flat surface, so that air can |
| proper fan operation or |
| flow freely around and |
| damage. |
| underneath it. |
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| Make sure the air vents are |
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| clear. |
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| Games and other programs |
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| that drive CPU usage toward |
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| 100% can contribute. |
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HP Omnibook 500 | Troubleshooting and Diagnostics |