Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
Does not suspend | The computer won’t suspend |
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to Standby mode as | if it has an active connection |
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expected. | to another computer. |
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| If the computer is busy, it |
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| normally waits to finish the |
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| current operation before |
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| suspending. |
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Does not | For Windows 2000, make |
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automatically enter | sure hibernate support is |
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Hibernate mode as | enabled in Power in Control |
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expected. | Panel. Also, make sure the |
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| Hibernate timeouts (Power |
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| Schemes tab) for AC and |
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| battery power are not set to |
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| Never. |
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| For Windows 98, check the |
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| Hibernate timeout in BIOS |
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| Setup. If the computer has |
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| more than 512 MB of |
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| SDRAM, the Utility partition |
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| on the hard disk must be |
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| expanded. |
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Standby option | Do not allow Windows 98 to |
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missing from Shut | disable APM. If it prompts |
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Down window. | you to do so, answer No. |
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| In System in Control Panel, |
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| expand System Devices |
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| (System Manager tab), and |
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| remove Advanced Power |
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| Management. Restart the |
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| computer, then use Add New |
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| Hardware in Control Panel to |
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| install support for APM. |
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| Restart the computer. |
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General problems. | Make sure module is | ||
| installed properly. | contacts. | repaired, and must be |
| Reset computer and the | Motherboard. | exchanged. |
| expansion base. | Expansion base. |
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HP Omnibook 500 | Troubleshooting and Diagnostics |