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HP 6000T, 6000Z manual Finding Help & Support

Models: 6000Z

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Finding Help & Support

7

Finding Help & Support

This chapter provides information for identifying and solving common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own, without contacting a Compaq Support Specialist.

If you have a computer problem or question, check the following resources for answers:

■Review this chapter.

■Press the Internet Help G button on your keyboard to access the built-in Help and Support Center.

■Visit the Help and Support Web site at: http://www.compaq.com/consumersupport/

■Contact a Compaq Support Specialist at the telephone number listed in the Warranty and Support Guide.

The Web sites listed in this chapter may be specific to certain geographic countries/regions, and they may be in English only.

Getting Started

7–1

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HP 6000T, 6000Z manual Finding Help & Support

Contents

Connection locations and system components may vary Getting StartedCompaq Presario 6000 and 8000 Series Computer 2002, 2003 Compaq Information Technologies Group, L.P 3 Using the Computer Contents1 Getting Information and Updates 2 Setting Up the Computer5 Maintaining the Computer 4 Using the InternetIndex 6 Using Application Recovery and System Recovery7 Finding Help & Support 8 Upgrading the ComputerGetting Started Quick Setup guide Warranty and Support Guide Getting Information and UpdatesWarranty and Support Guide Turning On the Computer for the First Time Setting Up the ComputerSetting Up the Computer Registering with CompaqWorking in Comfort Making Recovery CDsGetting Started Setting Up the ComputerUsing the Computer Inserting and Removing a Diskette Using the Diskette Floppy DriveUsing the Hard Drive Getting Started To Check Hard Disk Space2. Click My Computer Using the ComputerUsing the CD or DVD Drive CD-ROM Comparison of Drives and ActionsUsing the Computer Allows you toSupport for Disc Types Using the Combo DriveTo Insert a Disc Inserting and Removing a CD or DVD DiscTo Remove a Disc To Adjust the Volume4. Click Adjust the System Volume Listening to Musicb. Click All Programs, WinDVD, then WinDVD Player Playing a MovieTo Play a Movie You can create Creating a CDUses of the CD-RW Drive CD-R and CD-RW Disc Comparison Maintaining the CD or DVD Drive Using the DVD Writer DriveMouse Components Using the Mouse2. Click Control Panel 3. Click Printers and Other Hardware Using the Scroll MouseTo Modify Mouse Buttons Using the Optical Mouse Using the Wireless Optical Mouse Using the Compaq KeyboardsCompaq Internet Keyboard Components Compaq Internet Keyboard Components Continued Using the Internet ButtonsInternet Buttons Internet Buttons Continued To Reprogram the Internet Buttons 4. Click Change the Screen ResolutionModifying Monitor Display Properties Customizing the Internet Buttons3. Click Turn Off Computer 4. Click Turn Off Turning Off the ComputerTo Turn Off the Computer Printing Using the Print MenuTo Use the Print Menu Saving Energy2. Click Turn Off Computer Standby ModeTo Manually Enter Standby Mode 2. Click Turn Off Computer Hibernation ModeTo Manually Enter Hibernation Mode 2. Click Turn Off ComputerAutomatic Standby or Hibernation Mode To Modify the Power Management Settings2. Click Control Panel 3. Click Performance and Maintenance 4. Click Power OptionsTo set the timer for auto-hibernation Getting Started Using the Computer3-30 The Basics Using the InternetUsing the Internet What Is the Internet?What Is a Hyperlink? Web Browsers To Set Up Microsoft Outlook Express E-mailE-mail 2. Click the New Mail Message icon 4. Click Remember PasswordTo Send an E-mail Getting Started Using the Internet4. Type the subject of your message in the Subject box 5. Type your message in the message window 6. Click SendTo Read Your E-mail Messages To Restrict Internet Content Content Advisor3. Click the Content tab 4. In the Content Advisor area, click Enable Maintaining the Computer Routine Maintenance GuidelinesPreventive Maintenance 3. Click My Computer Cleaning Up the Hard DriveTo Clean Up the Hard Drive To Scan the Hard Drive Emptying the Recycle BinScanning the Hard Drive To Empty the Recycle Bin3. Click My Computer Defragmenting the DriveTo Defragment the Hard Drive 5. Click Properties Virus ProtectionUsing Application Recovery and System Recovery 6. Click System Restore System RestoreTo Use System Restore 3. Click All Programs 4. Click Accessories 5. Click System Tools3. Choose All Programs Application RecoveryTo Start Application Recovery 5. Click Compaq Application Recovery. The recovery box appearsSystem Recovery 6. Choose All Programs To Start System Recovery If the Computer Is Responding8. Click Compaq PC System Recovery To Start System Recovery If the Computer Is Not RespondingUsing Compaq Recovery CD Creator 3. Choose All Programs To Run Compaq Recovery CD Creator5. Click Compaq Recovery CD Creator. The creator box appears System Recovery Using Recovery CDs To Start System Recovery 6. Press the right arrow key to select Boot 11. With Yes selected, press Enter 17. Change the first boot device using one of these methods Getting Started Using Application Recovery and System Recovery6-14 Finding Help & Support Integrated Help Tool Online Service and SupportPreparing to Ship the Computer Solving Minor Problems Solution AudioSymptom ProblemSolution CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R DriveSymptom ProblemSolution CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive ContinuedSymptom ProblemCD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive Continued SymptomProblem SolutionSolution Diskette Floppy DriveSymptom ProblemSolution Diskette Floppy Drive ContinuedSymptom ProblemDiskette Floppy Drive Continued SymptomProblem SolutionDiskette Floppy Drive Continued SymptomProblem SolutionSolution Display MonitorSymptom ProblemSolution Display Monitor ContinuedSymptom ProblemSolution Hard DriveSymptom ProblemSolution Hardware InstallationSymptom ProblemSolution Hardware Installation ContinuedSymptom ProblemSolution Internet AccessSymptom ProblemSolution Internet Access ContinuedSymptom ProblemSolution Internet Access ContinuedSymptom ProblemSolution Keyboard and Scroll MouseSymptom ProblemSolution Keyboard and Scroll Mouse ContinuedSymptom ProblemKeyboard and Scroll Mouse Continued SymptomProblem SolutionKeyboard and Scroll Mouse Continued SymptomProblem SolutionSolution Optical MouseSymptom ProblemSolution Wireless MouseSymptom ProblemSolution MemorySymptom ProblemSolution PowerSymptom ProblemSolution Power ContinuedSymptom ProblemSolution Power ContinuedSymptom ProblemSolution MiscellaneousSymptom ProblemSolution Miscellaneous ContinuedSymptom ProblemGetting Started Upgrading the ComputerPreparing the Computer 5. Disconnect all external devices connected to the computer Removing the Front Bezel from the 6000 model Removing the Computer Access Panel on the 8000 modelGetting Started Removing the Front Bezel from the 8000 modelUpgrading the Computer Removing or Upgrading a Drive Drive Positions on the 6000/8000 6000 shown Locating Drive PositionsRemoving a Drive Upgrading the Computer 3. Disconnect the power cable 1 andDisconnecting the Optical Drive Cables Some units may have a sound cable. If so, disconnect the sound cableGetting Started Disconnecting the Diskette Floppy Drive CablesDisconnecting the Hard Drive Cables Upgrading the ComputerRemoving a Drive from the 6000 model To release a drive from the chassis Removing a Floppy Drive from the Drive Adapter on the 8000 model To Replace or Add a Drive Replacing or Adding a DriveSliding the Drive into the Drive Bay on the 6000/8000 6000 shown Reconnecting the Diskette Drive CablesGetting Started Reconnecting the Hard Drive CablesReconnecting the Optical Drive Cables Upgrading the ComputerReassembling the Diskette Adapter Replacing the Diskette Drive Adapter on the 8000 model Upgrading or Replacing MemoryRemoving a Memory Module Removing a Memory Module Replacing or Adding a Memory Module8-20 1. Open both latches of the memory module socketOpening the Latches on the Memory Module Socket Upgrading the ComputerInstalling a Memory Module Removing or Installing an Expansion Card Removing the Screw and Expansion Bracket Cover on the To Remove an Expansion CardIf you have the 8000 model, continue to step To Install an Expansion Card If you have a 6000 model, continue to step Replacing the Front Bezel on the 6000 model Reassembling the ComputerGetting Started Replacing the Front Bezel on the 8000 modelUpgrading the Computer 8-28Getting Started Replacing the Side Access Panel on the 6000 modelReplacing the Side Access Panel on the 8000 model Upgrading the Computer4. Reconnect the modem/phone cable, if present Index registering with 2-2 Compaq Recovery CD Creator Page hardware installation instructions 8-1 troubleshooting Page Page Page Page Windows logo keys Wireless Easy Access Keyboard 3-17 wireless keyboardtroubleshooting 7-22 wireless mouse troubleshooting 7-26 using Web sitesGetting Started IndexIndex-10