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HP 6000Z, 6000T manual Solving Minor Problems

Models: 6000Z

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Solving Minor Problems

Finding Help & Support

■Disconnect all power cords from the electrical outlet and then from the computer and external devices.

■Pack the computer and external devices in their original packing boxes or in sufficient packing material to protect them.

Solving Minor Problems

Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Internet Help G button on your keyboard.

You may also find what you need in this troubleshooting section. For each situation, the Symptom indicates the sign or warning message for the type of problem you are having. The Problem identifies one or more reasons why the symptom may have occurred. The Solution describes what you should do to try to solve the problem.

Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For problems relating specifically to the monitor or printer, refer to the documentation that came with that equipment.

7–4	Getting Started

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HP 6000Z, 6000T manual Solving Minor Problems

Contents

Connection locations and system components may vary Getting StartedCompaq Presario 6000 and 8000 Series Computer 2002, 2003 Compaq Information Technologies Group, L.P 2 Setting Up the Computer Contents1 Getting Information and Updates 3 Using the Computer4 Using the Internet 5 Maintaining the Computer8 Upgrading the Computer 6 Using Application Recovery and System Recovery7 Finding Help & Support IndexGetting Started Getting Information and Updates Quick Setup guide Warranty and Support GuideWarranty and Support Guide Setting Up the Computer Turning On the Computer for the First TimeRegistering with Compaq Setting Up the ComputerMaking Recovery CDs Working in ComfortSetting Up the Computer Getting StartedUsing the Computer Using the Diskette Floppy Drive Inserting and Removing a DisketteUsing the Hard Drive Using the Computer To Check Hard Disk Space2. Click My Computer Getting StartedUsing the CD or DVD Drive Allows you to Comparison of Drives and ActionsUsing the Computer CD-ROMUsing the Combo Drive Support for Disc TypesInserting and Removing a CD or DVD Disc To Insert a DiscListening to Music To Adjust the Volume4. Click Adjust the System Volume To Remove a Discb. Click All Programs, WinDVD, then WinDVD Player Playing a MovieTo Play a Movie You can create Creating a CDUses of the CD-RW Drive CD-R and CD-RW Disc Comparison Using the DVD Writer Drive Maintaining the CD or DVD DriveUsing the Mouse Mouse Components2. Click Control Panel 3. Click Printers and Other Hardware Using the Scroll MouseTo Modify Mouse Buttons Using the Optical Mouse Using the Compaq Keyboards Using the Wireless Optical MouseCompaq Internet Keyboard Components Using the Internet Buttons Compaq Internet Keyboard Components ContinuedInternet Buttons Internet Buttons Continued Customizing the Internet Buttons 4. Click Change the Screen ResolutionModifying Monitor Display Properties To Reprogram the Internet Buttons3. Click Turn Off Computer 4. Click Turn Off Turning Off the ComputerTo Turn Off the Computer Using the Print Menu PrintingSaving Energy To Use the Print Menu2. Click Turn Off Computer Standby ModeTo Manually Enter Standby Mode 2. Click Turn Off Computer Hibernation ModeTo Manually Enter Hibernation Mode 2. Click Turn Off Computer4. Click Power Options To Modify the Power Management Settings2. Click Control Panel 3. Click Performance and Maintenance Automatic Standby or Hibernation ModeTo set the timer for auto-hibernation Getting Started Using the Computer3-30 Using the Internet The BasicsUsing the Internet What Is the Internet?What Is a Hyperlink? Web Browsers To Set Up Microsoft Outlook Express E-mailE-mail 2. Click the New Mail Message icon 4. Click Remember PasswordTo Send an E-mail 5. Type your message in the message window 6. Click Send Using the Internet4. Type the subject of your message in the Subject box Getting StartedTo Read Your E-mail Messages Content Advisor To Restrict Internet Content3. Click the Content tab 4. In the Content Advisor area, click Enable Routine Maintenance Guidelines Maintaining the ComputerPreventive Maintenance 3. Click My Computer Cleaning Up the Hard DriveTo Clean Up the Hard Drive To Empty the Recycle Bin Emptying the Recycle BinScanning the Hard Drive To Scan the Hard Drive3. Click My Computer Defragmenting the DriveTo Defragment the Hard Drive Virus Protection 5. Click PropertiesUsing Application Recovery and System Recovery 3. Click All Programs 4. Click Accessories 5. Click System Tools System RestoreTo Use System Restore 6. Click System Restore5. Click Compaq Application Recovery. The recovery box appears Application RecoveryTo Start Application Recovery 3. Choose All ProgramsSystem Recovery To Start System Recovery If the Computer Is Responding 6. Choose All ProgramsTo Start System Recovery If the Computer Is Not Responding 8. Click Compaq PC System RecoveryUsing Compaq Recovery CD Creator 3. Choose All Programs To Run Compaq Recovery CD Creator5. Click Compaq Recovery CD Creator. The creator box appears System Recovery Using Recovery CDs To Start System Recovery 6. Press the right arrow key to select Boot 11. With Yes selected, press Enter 17. Change the first boot device using one of these methods Getting Started Using Application Recovery and System Recovery6-14 Finding Help & Support Online Service and Support Integrated Help ToolPreparing to Ship the Computer Solving Minor Problems Problem AudioSymptom SolutionProblem CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R DriveSymptom SolutionProblem CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive ContinuedSymptom SolutionSolution SymptomProblem CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive ContinuedProblem Diskette Floppy DriveSymptom SolutionProblem Diskette Floppy Drive ContinuedSymptom SolutionSolution SymptomProblem Diskette Floppy Drive ContinuedSolution SymptomProblem Diskette Floppy Drive ContinuedProblem Display MonitorSymptom SolutionProblem Display Monitor ContinuedSymptom SolutionProblem Hard DriveSymptom SolutionProblem Hardware InstallationSymptom SolutionProblem Hardware Installation ContinuedSymptom SolutionProblem Internet AccessSymptom SolutionProblem Internet Access ContinuedSymptom SolutionProblem Internet Access ContinuedSymptom SolutionProblem Keyboard and Scroll MouseSymptom SolutionProblem Keyboard and Scroll Mouse ContinuedSymptom SolutionSolution SymptomProblem Keyboard and Scroll Mouse ContinuedSolution SymptomProblem Keyboard and Scroll Mouse ContinuedProblem Optical MouseSymptom SolutionProblem Wireless MouseSymptom SolutionProblem MemorySymptom SolutionProblem PowerSymptom SolutionProblem Power ContinuedSymptom SolutionProblem Power ContinuedSymptom SolutionProblem MiscellaneousSymptom SolutionProblem Miscellaneous ContinuedSymptom SolutionUpgrading the Computer Getting StartedPreparing the Computer 5. Disconnect all external devices connected to the computer Removing the Computer Access Panel on the 8000 model Removing the Front Bezel from the 6000 modelGetting Started Removing the Front Bezel from the 8000 modelUpgrading the Computer Removing or Upgrading a Drive Drive Positions on the 6000/8000 6000 shown Locating Drive PositionsRemoving a Drive Some units may have a sound cable. If so, disconnect the sound cable 3. Disconnect the power cable 1 andDisconnecting the Optical Drive Cables Upgrading the ComputerUpgrading the Computer Disconnecting the Diskette Floppy Drive CablesDisconnecting the Hard Drive Cables Getting StartedRemoving a Drive from the 6000 model To release a drive from the chassis Removing a Floppy Drive from the Drive Adapter on the 8000 model Replacing or Adding a Drive To Replace or Add a DriveReconnecting the Diskette Drive Cables Sliding the Drive into the Drive Bay on the 6000/8000 6000 shownUpgrading the Computer Reconnecting the Hard Drive CablesReconnecting the Optical Drive Cables Getting StartedReassembling the Diskette Adapter Upgrading or Replacing Memory Replacing the Diskette Drive Adapter on the 8000 modelRemoving a Memory Module Replacing or Adding a Memory Module Removing a Memory ModuleUpgrading the Computer 1. Open both latches of the memory module socketOpening the Latches on the Memory Module Socket 8-20Installing a Memory Module Removing or Installing an Expansion Card To Remove an Expansion Card Removing the Screw and Expansion Bracket Cover on theIf you have the 8000 model, continue to step To Install an Expansion Card If you have a 6000 model, continue to step Reassembling the Computer Replacing the Front Bezel on the 6000 model8-28 Replacing the Front Bezel on the 8000 modelUpgrading the Computer Getting StartedUpgrading the Computer Replacing the Side Access Panel on the 6000 modelReplacing the Side Access Panel on the 8000 model Getting Started4. Reconnect the modem/phone cable, if present Index registering with 2-2 Compaq Recovery CD Creator Page hardware installation instructions 8-1 troubleshooting Page Page Page Page Web sites Wireless Easy Access Keyboard 3-17 wireless keyboardtroubleshooting 7-22 wireless mouse troubleshooting 7-26 using Windows logo keysGetting Started IndexIndex-10