Solving Hard Drive Problems

Hard drive error occurs.

Cause

Solution

 

 

 

Hard disk has bad sectors or has failed.

1.

In Microsoft Windows 7, right-click Start, click Explore,

 

 

and right-click on a drive. Select Properties then select

 

 

the Tools tab. Under Errorchecking click Check Now.

 

2.

Use a utility to locate and block usage of bad sectors. If

 

necessary, reformat the hard disk.

 

 

 

Disk transaction problem.

 

 

 

 

Cause

Solution

Either the directory structure is bad or there is a problem with a file.

In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now.

Drive not found (identified).

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in Solving Hardware

installed device.

Installation Problems on page 70. If the system still does not

 

recognize the new device, check to see if the device is listed

 

within Computer Setup. If it is listed, the probable cause is a

 

driver problem. If it is not listed, the probable cause is a

 

hardware problem.

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure that the SATA ports

in Computer Setup.

are enabled.

 

 

Computer will not boot from hard drive.

Cause

Solution

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure that the SATA ports

in Computer Setup.

are enabled.

 

 

Boot order is not correct.

Run the Computer Setup utility and change the boot sequence.

 

 

Hard drive is damaged.

If any beeps are heard, see POST Error Messages

 

on page 84 to determine possible causes for the beep

 

codes.

 

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

57