Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the

common causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause

Solution

 

 

 

 

 

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

 

 

 

 

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct

 

 

 

using the quick setup documentation.

 

 

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work

 

 

 

with your ISP.

 

 

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a ―power‖ LED

 

 

 

light on the front of the cable/DSL modem.

 

 

 

 

Cable/DSL service is not available or has been interrupted

Try connecting to the Internet at a later time or contact your

 

due to bad weather.

ISP. (If the cable/DSL service is connected, the ―cable‖ LED

 

 

 

light on the front of the cable/DSL modem will be on.)

 

 

 

 

Modem cable is not properly connected.

Unplug and reconnect the modem, verifying connections.

 

 

 

Note that your PC may also have an Ethernet network

 

 

 

interface (also called a network interface card, or NIC) that

 

 

 

connects to a local area network (LAN). Although it looks

 

 

 

similar to the modem connector, the RJ-45 Ethernet network

 

 

 

connector is not the same. Verify that you are using the

 

 

 

modem connector. Do not connect a telephone cable to the

 

 

 

NIC. Do not plug a network cable into a telephone service

 

 

 

line; doing so may damage the NIC.

 

 

 

 

 

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HP 600B manual Solving Internet Access Problems, Unable to connect to the Internet Cause Solution

600B specifications

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