Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

System will not boot from CD-ROM or DVD drive.

 

Cause

Solution

 

 

 

 

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure that the SATA

 

 

 

controller is enabled.

 

 

 

 

 

 

in the Computer Setup utility.

Try a bootable CD in the drive.

 

 

 

 

 

 

Non-bootable CD in drive. Boot order not correct.

Run the Computer Setup utility and change boot sequence.

 

 

 

 

 

 

Drive not found (identified).

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

Cable could be loose.

Check cable connections.

 

 

 

 

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

 

 

installed device.

Installation Problems on page 69 section. If the system still

 

 

 

does not recognize the new device, check to see if the device

 

 

 

is listed within Computer Setup. If it is listed, the probable

 

 

 

cause is a driver problem. If it is not listed, the probable cause

 

 

 

is a hardware problem.

 

 

 

 

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure that the SATA

 

 

in Computer Setup.

controller is enabled.

 

 

 

 

 

 

CD-ROM or DVD devices are not detected or driver is not loaded.

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

Drive is not connected properly or not properly configured.

See the documentation that came with the optional device.

 

 

 

 

 

 

Movie will not play in the DVD drive.

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

Movie may be regionalized for a different country.

See the documentation that came with the DVD drive.

 

 

 

 

 

 

Decoder software is not installed.

Install decoder software.

 

 

 

 

 

 

Damaged media.

Replace media.

 

 

 

 

 

 

Movie rating locked out by parental lock.

Use DVD software to remove parental lock.

 

 

 

 

 

 

Media installed upside down.

Ensure the disc is inserted with the label facing up and

 

 

 

centered in the tray.

 

 

 

 

 

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