Cannot eject compact disc (tray-load unit).

 

Cause

Solution

 

 

 

 

 

 

Disc not properly seated in the drive.

Turn off the computer and insert a thin metal rod into the

 

 

 

emergency eject hole and push firmly. Slowly pull the tray out

 

 

 

from the drive until the tray is fully extended, then remove

 

 

 

the disc.

 

 

 

 

 

 

Eject button may not be functioning.

Turn on your PC, and press the Eject button nearest the drive

 

 

 

to open the tray. If you suspect a problem with the actual Eject

 

 

 

button:

 

 

 

1. Click Start and then Computer.

 

 

 

2. Right-click the CD or DVD drive you want to open.

 

 

 

3. Select Eject from the menu.

 

 

 

 

 

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

Media has been inserted upside down.

Re-insert the media with the label facing up.

 

 

 

 

 

 

The DVD-ROM drive takes longer to start because it has to

Wait at least 30 seconds to let the DVD-ROM drive determine

 

 

determine the type of media played, such as audio or video.

the type of media being played. If the disc still does not start,

 

 

 

read the other solutions listed for this topic.

 

 

 

 

 

 

CD or DVD disc is dirty.

Clean CD or DVD with a CD cleaning kit, available from most

 

 

 

computer stores.

 

 

 

 

 

 

The driver may be corrupted or outdated.

For information, click Start >Help and Support on the

 

 

 

desktop to open the Help and Support Center, type update

 

 

 

driver into the Search box, and then click Search.

 

 

 

 

 

 

Windows does not detect the CD-ROM or DVD-ROM drive.

1. Use Device Manager to remove or uninstall the device.

 

 

 

2. Restart the computer and let Windows detect the CD or

 

 

 

DVD driver.

 

 

 

 

 

 

Recording or copying CDs is difficult or impossible.

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

Media installed upside down.

Ensure the disc is inserted with the label facing up and

 

 

 

centered in the tray.

 

 

 

 

 

 

Media is dirty or damaged.

Make sure the disc is clean and undamaged. If recording

 

 

 

stopped during a recording session, the disc may be

 

 

 

damaged; use a different disc.

 

 

 

 

 

 

Media already has recorded content.

When using a CD-R disc, make sure that it is blank when

 

 

 

recording music and is blank or appendable (with space to

 

 

 

add more data files) when recording data.

 

 

 

 

 

 

Wrong drive is being used.

Make sure the disc is in the correct drive and you specify the

 

 

 

same drive in the CD or DVD recording software.

 

 

 

 

 

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HP 600B manual Cannot eject compact disc tray-load unit Cause Solution
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