Problem

Possible cause

Solution

 

 

 

My image is

There was not

Wait for natural lighting conditions to

too dark.

enough light.

improve, add indirect lighting, or use the

 

 

flash to illuminate your subject.

 

 

 

 

The flash was on,

The flash can only illuminate objects that

 

but the subject was

are within 2.5 m (~8 feet) of the camera.

 

too far away.

Make sure your subject is within range

 

 

of the flash when you take the picture.

 

 

 

 

A light shone behind

Use FLASH ON to brighten the subject

 

the subject.

when there is a back light.

 

 

 

 

Your finger blocked

Be sure to move your fingers away from

 

the flash.

the flash when you are ready to take a

 

 

picture.

 

 

 

My image is

The flash provided

Change the flash setting to AUTO or

too bright.

too much light.

OFF.

 

 

 

 

A natural or artificial

Try taking the picture from a different

 

source other than

angle. Avoid pointing the camera directly

 

the flash provided

toward a bright light or reflective surface

 

too much light.

on a sunny day. If there is light behind

 

 

your subject, use the FLASH ON

 

 

setting.

 

 

 

 

You were too close

Move back from the subject or set the

 

to the subject to use

flash to FLASH OFF and take the

 

the flash.

picture again.

 

 

 

When I

The camera is

Turn on the camera.

connect the

turned off.

 

camera to my

 

 

The USB cable is

Make sure that the USB cable is firmly

computer, the

software says

not connected

connected at both ends.

it can’t find

correctly.

 

the camera.

 

 

The camera is

Connect the camera directly to a USB

 

 

connected to the

port on the computer.

 

computer through a

 

 

USB hub and your

 

 

USB hub is not

 

 

compatible with the

 

 

camera.

 

 

 

 

 

The camera needs

Turn the camera off and then on again.

 

to be reset.

 

 

 

 

Troubleshooting

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