Clear jams from the scanner paper path

Chapter 5

To clear a paper jam:

1.Open the scanner hatch.

2.Remove the originals or any obstructions from the paper path.

3.Remove any debris (paper, staples, clips, etc.) that you see in the paper path.

4.Close the scanner hatch until it snaps into place.

5.Reload the unscanned originals in the document feeder.

6.Resume scanning.

HP Scanjet 7000/5000 Scanner Page Contents Product accessibility and support Scanner hardware Scanner overviewScanner front panel buttons Scanner lamp setting LCD Scanner software HP Smart Document Scan SoftwareMain Window Scan Progress Window HP Scanner Tools Utility Load originals Use the scannerDocument loading tips See also Load documents Chapter Load cards into the document feeder Scan and copyTips on scanning and copying Scan from HP Smart Document Scan Software Scan from the scanner buttonsScan from ISIS- or TWAIN-compliant scanning software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profiles Scan extra long documents Create scan profiles that use third-party scanning softwareImport and export HP Smart Document Scan Profiles Other application profiles area, click Create Reduce file size with hardware compression Filter out color from a document color dropout Hardware Misfeed Multipick Detection Chapter Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers Chapter Clean the rollers Replace the rollers Replace the rollers Troubleshooting Scanner error codes Basic troubleshooting tips Error Code Paper Error Hardware Error Description Scanner installation troubleshooting Uninstall and then reinstall the HP Scanjet utilitiesCheck the cables HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities Check that the scanner has power Scanner initialization or hardware problemsCheck the USB connection Reset the scanner Scanner has stopped working correctly Scanner will not turn on Scanner operation problemsScanner lamp stays on Scanner does not scan right away Scanner scans only one side of a two-sidedScanned pages are missing at the scan destination Scanned image is fuzzy Optimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scanner buttons are not working correctly Scanned images are not straightVertical white stripes appear on the printed Scan files are too large Paper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsWindows 2000 Click Properties Paper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Scanned images have streaks or scratches Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Contact HP Support LCD Reader Product accessibility and supportControl of the scanner buttons Getting assistance Index

HP 7000 Sheet-feed manual Clear jams from the scanner paper path

Models: 7000 Sheet-feed

Chapter 5

Clear jams from the scanner paper path

See also