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| troubleshooting | |
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Problem | Possible cause | Solution |
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Print quality is poor. | You may be printing in Ink- | Replace the missing print | |
| backup Printing Mode. The | cartridge with a new one. For | |
| printer enters | more information, see install | |
| Printing Mode when one of the | or replace a print cartridge on | |
| print cartridges is missing. | page 13. | |
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| You may be printing in Ink- | Replace the missing print | |
| backup Printing Mode with the | cartridge with a new one. For | |
| black print cartridge installed | more information, see install | |
| and borderless printing turned | or replace a print cartridge on | |
| off. | page 13. | |
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| For more information about | |
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| using | |
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| Mode, see use | |
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| printing mode on page 18. | |
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| One of the print cartridges | Windows PC | |
| may be running out of ink. | Check the ink levels of the | |
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| print cartridges from the | |
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| Estimated Ink Level tab of the | |
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| HP Photosmart Series | |
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| Toolbox. | |
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| Macintosh | |
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| Check the ink level status in | |
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| the HP Inkjet Utility. | |
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| For more information about | |
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| checking ink levels, see the HP | |
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| Photosmart Printer Help. For | |
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| information about viewing the | |
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| printer help, see view the hp | |
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| photosmart printer help on | |
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| page 2 | |
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| If a print cartridge is running | |
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| low on ink, replace it. For | |
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| more information, see install | |
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| or replace a print cartridge on | |
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| page 13. | |
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| You may need to clean the | Windows PC | |
| print cartridges. | From the Device Services tab | |
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| of the HP Photosmart Series | |
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| Toolbox, click Clean the Print | |
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| Cartridges. | |
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| Macintosh | |
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| From the Clean panel in the | |
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| HP Inkjet Utility, click Clean. | |
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basics guide | 55 |