troubleshooting

 

 

 

 

Problem

Possible cause

Solution

 

All photos print instead of just

The print button was not held

Press and hold the desired

new photos.

down long enough.

print button on the control

 

 

panel. For more information,

 

 

see print from the control

 

 

panel on page 24.

 

 

 

 

Photo paper does not feed into

The photo cassette may not be

Insert the photo cassette until it

the printer correctly.

engaged.

snaps into place. For more

 

 

information, see load paper

 

 

in the photo cassette on

 

 

page 8.

 

 

 

 

 

Your printer may be in an

Load one sheet of photo

 

extremely high or low humidity

paper at a time.

 

environment.

 

 

 

 

 

 

 

 

The photo paper may be

If the photo paper is curled,

 

curled.

place the paper in a plastic

 

 

bag and gently bend it the

 

 

opposite direction of the curl

 

 

until the paper lies flat. If the

 

 

problem persists, then use

 

 

photo paper that is not curled.

 

 

 

 

Paper does not feed into the

There may be too much paper

Remove some paper from the

printer correctly.

loaded in the In tray.

In tray and try printing again.

OR

 

For paper-loading

Paper does not come out of the

 

instructions, see load paper in

printer correctly.

 

the in tray on page 7.

 

 

The paper may be too thin or

For a list of supported paper

 

too thick.

weights, see the HP

 

 

Photosmart Printer Help. For

 

 

information about viewing the

 

 

printer help, see view the hp

 

 

photosmart printer help on

 

 

page 2.

 

 

 

 

 

 

Two or more pieces of paper

1

Remove the paper from the

 

are stuck together.

 

paper tray and shuffle the

 

 

 

paper so it does not stick

 

 

 

together.

 

 

2

Reload the paper into the

 

 

 

paper tray and try printing

 

 

 

again. For paper-loading

 

 

 

instructions, see load paper

 

 

 

in the in tray on page 7.

 

basics guide

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