Maintenance and Service Guide
 Product notice
 About This Book
Iii
 Iv About This Book
 Table of contents
Page
 Removal and replacement procedures Tower TWR
Preparation for disassembly Vii
Page
 Computer Setup F10 Utility 180
 Password security and resetting Cmos 249
 Appendix C Specifications 274
 Xii
 Tower TWR
Standard configuration features
Standard configuration features
 Product features
Small Form Factor SFF Ultra-slim Desktop Usdt
 Tower TWR front panel components
 Small Form Factor SFF front panel components
 Ultra-slim Desktop Usdt front panel components
Ultra-slim Desktop Usdt front panel components
 Tower TWR rear panel components
 Small Form Factor SFF rear panel components
Small Form Factor SFF rear panel components
 Ultra-slim Desktop Usdt rear panel components
Serial number location
 Tower TWR Small Form Factor SFF
Serial number location
 Ultra-slim Desktop Usdt
 Activating and customizing the software in Windows
Activating the Windows operating system
 Customizing the monitor display
Downloading Windows 7 updates
Installing or upgrading device drivers
 Downloading Windows 8 updates
Click Settings Change PC Settings
 Illustrated parts catalog
Tower TWR chassis spare parts
Computer major components
 Tower TWR chassis spare parts
 Cables
 Miscellaneous parts
 Description Spare part number Hard drive
Mass storage devices
Item Description Spare part number Keyboard
Optical drive
 Description Spare part number
Misc boards
Sequential part number listing
Spare part Description Number
 Illustrated parts catalog
 Tower TWR chassis spare parts
 Small Form Factor SFF chassis spare parts
 Item Description Spare part number
 Optical drive bezel blank
Fan duct
Speaker
Chassis stand
 Mass storage devices
 Misc boards
 Small Form Factor SFF chassis spare parts
 Illustrated parts catalog
 Stand
Description Spare part number Access panel
Ultra-Slim Desktop Usdt chassis spare parts
AC adapter
 689372-001
 Miscellaneous parts
 Item Description Spare part number USB powered speakers
 Misc boards
 Illustrated parts catalog
 Electrostatic discharge information
 Relative Humidity Event 55% 40% 10%
Generating static
Preventing electrostatic damage to equipment
 Recommended materials and equipment
Personal grounding methods and equipment
Grounding the work area
Static Shielding Protection Levels
 Operating guidelines
 Cleaning the keyboard
General cleaning safety precautions
Cleaning the Computer Case
Routine care
 Cleaning the mouse
Service considerations
Cleaning the monitor
Power supply fan
 Screws
Cables and connectors
Tools and software Requirements
Hard Drives
 Sata hard drives
Lithium coin cell battery
Serial ATA Hard Drive Characteristics
 Cable management
Sata hard drive cables
Smart ATA drives
Sata data cable
 Removal and replacement procedures Tower TWR
Preparation for disassembly
 Access panel
Description Spare part number Access panel 732748-001
 Front bezel security
 Front bezel
 Bezel blanks
Page
 DDR3-SDRAM DIMMs
Memory
DIMMs
Populating Dimm sockets
 Installing DIMMs
Page
 Expansion cards
Page
Page
Page
 System Board Connector System Board Label Color Component
System board connections
 BAT
 Hard drives
Drives
Description Spare part number Optical drives
 Guide Screw Device
 Drive positions
 Installing a 5.25-inch drive
Removing a 5.25-inch drive
Page
 Removing a 3.5-inch device
Page
 Installing a 3.5-inch device
 Removing a slim optical drive
 Installing a slim optical drive
Page
 Removing a 3.5-inch or 2.5-inch hard drive
 Installing a 3.5-inch or 2.5-inch hard drive
Page
Page
Page
Page
 Media
Front I/O assembly
Description Spare part number Front I/O assembly 732750-001
 Power switch/LED assembly
Page
 Fan sink
Page
 Processor
 Speaker
Description Spare part number Speaker 40 x 70 mm 645330-001
 Smart Cover Lock solenoid lock
Description Spare part number Solenoid lock 641498-001
 Hlock
Page
 Hood sensor
Description Spare part number Hood sensor 638816-001
 Fan
Description Spare part number Fan 727135-001
Page
 Power supply
PWR Pwrcpu Pwrcmd
Page
Page
 System board and PCI expansion slot daughter card
Page
 Removal and replacement procedures Small Form Factor SFF
 Description Spare part number Access panel 732760-001
 Front bezel 732757-001 Optical drive bezel blank 732769-001
 Front bezel security
Page
 Bezel blanks
 Memory
 Installing DIMMs
Page
 Expansion card
Page
Page
Page
 SATAPWR0
 108 Removal and replacement procedures Small Form Factor SFF
Page
 Drive positions
 Removing a 3.5-inch device
 Installing a 3.5-inch device
Page
 Removing a slim optical drive
 Installing a slim optical drive
 Removing and replacing a 3.5-inch hard drive
Page
Page
 Installing a 2.5-inch hard drive
Removing a 2.5-inch hard drive
Page
 Pwrcpu Pwrcmd PWR
Page
Page
 Fan duct
Description Spare part number Fan duct 727145-001
 Description Spare part number Solenoid lock 732772-001
 Hlock
 Smart Cover Lock solenoid lock 127
 Hood sensor
 Cable routing
 Description Spare part number Front I/O assembly 732755-001
Page
 Power switch assembly
Page
 Description Spare part number Speaker 727149-001
 Description Spare part number Fan sink 727150-001
 Processor
Page
 System board
Page
 Changing from desktop to tower configuration
 Removal and replacement procedures Ultra-slim Desktop Usdt
 Description Spare part number Access panel 732763-001
 Description Spare part number Front bezel 732764-001
 Front bezel security
 Bezel blank
 Hlock
 SODIMMs
DDR3-SDRAM SODIMMs
 Populating Sodimm sockets
Description System Board Label Socket Color
 Installing SODIMMs
 Front fan
Description Spare part number Front fan 732765-001
 Optical drive
Removing the optical drive
 Preparing the new optical drive
 Installing the new optical drive
 Hard drive
Remove the optical drive Removing the optical drive on
Page
 Description Spare part number Speaker 689384-001
 Heat sink
Description Spare part number Heat sink 587456-001
Page
 Processor
 Smart Cover Lock solenoid lock
Page
Page
 Smart Cover Lock solenoid lock 163
 Drive cage
 Hood sensor
 Card reader
Page
 Wlan module
 Graphics board
 Power switch
Description Spare part number Power switch 732767-001
 System board
Page
 Rear fan
Description Spare part number Rear fan 732766-001
 Antennas
Page
Page
Page
 Changing from desktop to tower configuration
 Port cover
Power supply, external
Usdt chassis uses an external power supply Port cover
Description Spare part number Port cover 588981-001
 Computer Setup F10 Utility
Computer Setup F10 Utilities
 Using Computer Setup F10 Utilities
 Computer Setup-File
Computer Setup F10 Utility
 Option Description Device
Computer Setup-Storage
Configuration
 Shortcut to Temporarily Override Boot Order
Removable Media Boot
Boot Order
Storage Options Sata Emulation
 Computer Setup-Security
 USB Security
Network Boot
Device Security
Slot Security
 Security
 System Security
Virtualization Technology Directed I/O
 Secure Boot
DriveLock Security
 Management
Computer Setup-Power
Option Description OS Power
 Hardware Power
Thermal
 Computer Setup-Advanced
Option Heading Power-On Options
 Bus Options
Bios Power-On
Onboard Devices
Device Options
 AMT Configuration
Recovering the Configuration Settings
VGA Configuration
 Troubleshooting without diagnostics
Safety and comfort Before you call for technical support
 Helpful hints
Refer to Helpful hints on page 196 in this guide
Page
 Computer date and time display is incorrect Cause Solution
Solving general problems
198 Troubleshooting without diagnostics
Select Control Panel
 Cannot remove computer cover or access panel Cause Solution
Solving general problems
There is no sound or sound volume is too low Cause Solution
Poor performance Cause Solution
 Run
200 Troubleshooting without diagnostics
Go to Start All Programs Accessories
All apps icon
 Open the access panel, press the power button, and see
 Power supply shuts down intermittently Cause Solution
Solving power problems
202 Troubleshooting without diagnostics
 Some models, is set to the appropriate voltage. Proper
 Solving hard drive problems
204 Troubleshooting without diagnostics
 Storage Boot Order list
Advanced Power-On Options
Nonsystem disk/NTLDR missing message Cause Solution
Computer will not boot from hard drive Cause Solution
 Computer seems to be locked up Cause Solution
206 Troubleshooting without diagnostics
Device Configuration
 Can not write to the media card Cause Solution
Solving media card reader problems
Solving media card reader problems 207
 208 Troubleshooting without diagnostics
 Select Adjust screen resolution
Solving display problems
Blank screen no video Cause Solution
List, then under Appearance and Personalization
 210 Troubleshooting without diagnostics
 Select ImageControl/ Horizontal Position or Vertical
Dim characters Cause Solution
Image is not centered Cause Solution
 212 Troubleshooting without diagnostics
Out of Range displays on screen Cause Solution
 Certain typed symbols do not appear correct Cause Solution
Support
 Sound cuts in and out Cause Solution
Solving audio problems
214 Troubleshooting without diagnostics
Device Security System Audio
 Line-in jack is not functioning properly Cause Solution
Control Panel, and then select Device Manager
 Control Panel , and then select Device Manager
Solving printer problems
216 Troubleshooting without diagnostics
 Printer will not print Cause Solution
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
 Solving keyboard and mouse problems
218 Troubleshooting without diagnostics
 Solving keyboard and mouse problems 219
Enter
 Security USB Security
Solving Hardware Installation Problems
220 Troubleshooting without diagnostics
 Solving Hardware Installation Problems 221
Computer will not start Cause Solution
 Wake-on-LAN feature is not functioning Cause Solution
Solving Network Problems
222 Troubleshooting without diagnostics
 Sharing Center
Select Advanced Device Options S5 Wake on
Select Start Control Panel Network
Under Tasks, select Manage network
 Manager
224 Troubleshooting without diagnostics
Network status link light never flashes Cause Solution
 Diagnostics reports a failure Cause Solution
 Solving memory problems
New network card will not boot Cause Solution
 Insufficient memory error during operation Cause Solution
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
 Poor performance is experienced Cause Solution
Solving processor problems
228 Troubleshooting without diagnostics
Cause Solution
 Storage Boot Order
Solving CD-ROM and DVD problems
Security Network Boot
 Cannot eject compact disc tray-load unit Cause Solution
230 Troubleshooting without diagnostics
Movie will not play in the DVD drive Cause Solution
 System will not boot from USB flash drive Cause Solution
Solving USB flash drive problems
USB flash drive not found identified Cause Solution
 232 Troubleshooting without diagnostics
Solving front panel component problems
Solving Internet access problems
Unable to connect to the Internet Cause Solution
 Click Internet Options
Solving Internet access problems 233
Select Start Control Panel
 Solving software problems
234 Troubleshooting without diagnostics
 Verify that the software is certified by Microsoft for your
 Post error messages
 Post numeric codes and text messages
Post numeric codes and text messages
 Problem persists, replace the RTC
 Verify monitor is attached and turned
 Replace diskette drive
 Save Changes and Exit. Reenter
Change Storage Storage Options
Sata Emulation to IDE, and select File
Drivelock Security. For each listed
 Post error messages
 If the error persists, update to the latest
 Bios version and ME firmware version
 Activity Beeps Possible cause Recommended action
 Is not spinning, make sure the fans cable is
 Pause. Beeps stop after fifth Remove a Dimm module
 Once a bad card is identified, remove
 Cmos
 Resetting the password jumper
 Clearing and resetting the Cmos
Page
 Why run HP PC Hardware Diagnostics Uefi
How to access and run HP PC Hardware Diagnostics Uefi
 Downloading HP PC Hardware Diagnostics to a USB device
 Backing up, restoring, and recovering in Windows
Backing up, restoring, and recovering in Windows 8
 Creating recovery media and backups
 Restoring and recovering using Windows 8 tools
Using Windows 8 Refresh
 Using Windows 8 Reset
 Recovery using the Windows 8 recovery USB flash drive
Select Reset Follow the on-screen instructions to continue
Page
 Creating recovery media
Backing up, restoring, and recovering in Windows 7
 Click All Programs
 Creating recovery discs
To create the Windows DVD
 System Restore
Follow the on-screen instructions to set up your backup
 System Recovery
System Recovery when Windows is responding
 System Recovery when Windows is not responding
Page
 Select Install now
 Battery replacement
 Type
Page
 Japanese power cord requirements
General requirements
 Country Accrediting Agency
Country-specific requirements
Country-specific requirements 273
 TWR specifications
Appendix C Specifications
 SFF specifications
Rated Input Current
 Usdt specifications
 Index
 SFF TWR
Spare part numbers
 Keyboard Cleaning Spare part numbers Keyboard problems
147 Usdt optical drive 153
 TWR fan TWR fan sink TWR front USB panel TWR hood sensor
Daughter card TWR power supply TWR power switch assembly
Connectors on system board
TWR solenoid lock TWR speaker TWR system board
 140 Replacement 134 Specifications
107 Replacement 130 Usdt removal
Front I/O assembly, spare part Replacement 160
System board, spare part
 Windows Backing up information 264 Backup and recovery