Maintenance and Service Guide
 Product notice
 Iii
About This Book
 Iv About This Book
 Table of contents
Page
 Preparation for disassembly Vii
Removal and replacement procedures Tower TWR
Page
 Computer Setup F10 Utility 180
 Password security and resetting Cmos 249
 Appendix C Specifications 274
 Xii
 Standard configuration features
Standard configuration features
Tower TWR
 Small Form Factor SFF Ultra-slim Desktop Usdt
Product features
 Tower TWR front panel components
 Small Form Factor SFF front panel components
 Ultra-slim Desktop Usdt front panel components
Ultra-slim Desktop Usdt front panel components
 Tower TWR rear panel components
 Small Form Factor SFF rear panel components
Small Form Factor SFF rear panel components
 Serial number location
Ultra-slim Desktop Usdt rear panel components
 Serial number location
Tower TWR Small Form Factor SFF
 Ultra-slim Desktop Usdt
 Activating the Windows operating system
Activating and customizing the software in Windows
 Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
 Click Settings Change PC Settings
Downloading Windows 8 updates
 Computer major components
Tower TWR chassis spare parts
Illustrated parts catalog
 Tower TWR chassis spare parts
 Cables
 Miscellaneous parts
 Optical drive
Mass storage devices
Item Description Spare part number Keyboard
Description Spare part number Hard drive
 Spare part Description Number
Misc boards
Sequential part number listing
Description Spare part number
 Illustrated parts catalog
 Tower TWR chassis spare parts
 Small Form Factor SFF chassis spare parts
 Item Description Spare part number
 Chassis stand
Fan duct
Speaker
Optical drive bezel blank
 Mass storage devices
 Misc boards
 Small Form Factor SFF chassis spare parts
 Illustrated parts catalog
 AC adapter
Description Spare part number Access panel
Ultra-Slim Desktop Usdt chassis spare parts
Stand
 689372-001
 Miscellaneous parts
 Item Description Spare part number USB powered speakers
 Misc boards
 Illustrated parts catalog
 Electrostatic discharge information
 Preventing electrostatic damage to equipment
Generating static
Relative Humidity Event 55% 40% 10%
 Static Shielding Protection Levels
Personal grounding methods and equipment
Grounding the work area
Recommended materials and equipment
 Operating guidelines
 Routine care
General cleaning safety precautions
Cleaning the Computer Case
Cleaning the keyboard
 Power supply fan
Service considerations
Cleaning the monitor
Cleaning the mouse
 Hard Drives
Cables and connectors
Tools and software Requirements
Screws
 Serial ATA Hard Drive Characteristics
Lithium coin cell battery
Sata hard drives
 Sata data cable
Sata hard drive cables
Smart ATA drives
Cable management
 Preparation for disassembly
Removal and replacement procedures Tower TWR
 Description Spare part number Access panel 732748-001
Access panel
 Front bezel security
 Front bezel
 Bezel blanks
Page
 Populating Dimm sockets
Memory
DIMMs
DDR3-SDRAM DIMMs
 Installing DIMMs
Page
 Expansion cards
Page
Page
Page
 System board connections
System Board Connector System Board Label Color Component
 BAT
 Description Spare part number Optical drives
Drives
Hard drives
 Guide Screw Device
 Drive positions
 Removing a 5.25-inch drive
Installing a 5.25-inch drive
Page
 Removing a 3.5-inch device
Page
 Installing a 3.5-inch device
 Removing a slim optical drive
 Installing a slim optical drive
Page
 Removing a 3.5-inch or 2.5-inch hard drive
 Installing a 3.5-inch or 2.5-inch hard drive
Page
Page
Page
Page
 Description Spare part number Front I/O assembly 732750-001
Front I/O assembly
Media
 Power switch/LED assembly
Page
 Fan sink
Page
 Processor
 Description Spare part number Speaker 40 x 70 mm 645330-001
Speaker
 Description Spare part number Solenoid lock 641498-001
Smart Cover Lock solenoid lock
 Hlock
Page
 Description Spare part number Hood sensor 638816-001
Hood sensor
 Description Spare part number Fan 727135-001
Fan
Page
 PWR Pwrcpu Pwrcmd
Power supply
Page
Page
 System board and PCI expansion slot daughter card
Page
 Removal and replacement procedures Small Form Factor SFF
 Description Spare part number Access panel 732760-001
 Front bezel 732757-001 Optical drive bezel blank 732769-001
 Front bezel security
Page
 Bezel blanks
 Memory
 Installing DIMMs
Page
 Expansion card
Page
Page
Page
 SATAPWR0
 108 Removal and replacement procedures Small Form Factor SFF
Page
 Drive positions
 Removing a 3.5-inch device
 Installing a 3.5-inch device
Page
 Removing a slim optical drive
 Installing a slim optical drive
 Removing and replacing a 3.5-inch hard drive
Page
Page
 Removing a 2.5-inch hard drive
Installing a 2.5-inch hard drive
Page
 Pwrcpu Pwrcmd PWR
Page
Page
 Description Spare part number Fan duct 727145-001
Fan duct
 Description Spare part number Solenoid lock 732772-001
 Hlock
 Smart Cover Lock solenoid lock 127
 Hood sensor
 Cable routing
 Description Spare part number Front I/O assembly 732755-001
Page
 Power switch assembly
Page
 Description Spare part number Speaker 727149-001
 Description Spare part number Fan sink 727150-001
 Processor
Page
 System board
Page
 Changing from desktop to tower configuration
 Removal and replacement procedures Ultra-slim Desktop Usdt
 Description Spare part number Access panel 732763-001
 Description Spare part number Front bezel 732764-001
 Front bezel security
 Bezel blank
 Hlock
 DDR3-SDRAM SODIMMs
SODIMMs
 Description System Board Label Socket Color
Populating Sodimm sockets
 Installing SODIMMs
 Description Spare part number Front fan 732765-001
Front fan
 Removing the optical drive
Optical drive
 Preparing the new optical drive
 Installing the new optical drive
 Remove the optical drive Removing the optical drive on
Hard drive
Page
 Description Spare part number Speaker 689384-001
 Description Spare part number Heat sink 587456-001
Heat sink
Page
 Processor
 Smart Cover Lock solenoid lock
Page
Page
 Smart Cover Lock solenoid lock 163
 Drive cage
 Hood sensor
 Card reader
Page
 Wlan module
 Graphics board
 Description Spare part number Power switch 732767-001
Power switch
 System board
Page
 Description Spare part number Rear fan 732766-001
Rear fan
 Antennas
Page
Page
Page
 Changing from desktop to tower configuration
 Description Spare part number Port cover 588981-001
Power supply, external
Usdt chassis uses an external power supply Port cover
Port cover
 Computer Setup F10 Utilities
Computer Setup F10 Utility
 Using Computer Setup F10 Utilities
 Computer Setup F10 Utility
Computer Setup-File
 Configuration
Computer Setup-Storage
Option Description Device
 Storage Options Sata Emulation
Removable Media Boot
Boot Order
Shortcut to Temporarily Override Boot Order
 Computer Setup-Security
 Slot Security
Network Boot
Device Security
USB Security
 Security
 Virtualization Technology Directed I/O
System Security
 DriveLock Security
Secure Boot
 Option Description OS Power
Computer Setup-Power
Management
 Thermal
Hardware Power
 Option Heading Power-On Options
Computer Setup-Advanced
 Device Options
Bios Power-On
Onboard Devices
Bus Options
 VGA Configuration
Recovering the Configuration Settings
AMT Configuration
 Safety and comfort Before you call for technical support
Troubleshooting without diagnostics
 Refer to Helpful hints on page 196 in this guide
Helpful hints
Page
 Select Control Panel
Solving general problems
198 Troubleshooting without diagnostics
Computer date and time display is incorrect Cause Solution
 Poor performance Cause Solution
Solving general problems
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause Solution
 All apps icon
200 Troubleshooting without diagnostics
Go to Start All Programs Accessories
Run
 Open the access panel, press the power button, and see
 202 Troubleshooting without diagnostics
Solving power problems
Power supply shuts down intermittently Cause Solution
 Some models, is set to the appropriate voltage. Proper
 204 Troubleshooting without diagnostics
Solving hard drive problems
 Computer will not boot from hard drive Cause Solution
Advanced Power-On Options
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order list
 Device Configuration
206 Troubleshooting without diagnostics
Computer seems to be locked up Cause Solution
 Solving media card reader problems 207
Solving media card reader problems
Can not write to the media card Cause Solution
 208 Troubleshooting without diagnostics
 List, then under Appearance and Personalization
Solving display problems
Blank screen no video Cause Solution
Select Adjust screen resolution
 210 Troubleshooting without diagnostics
 Image is not centered Cause Solution
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
 Out of Range displays on screen Cause Solution
212 Troubleshooting without diagnostics
 Support
Certain typed symbols do not appear correct Cause Solution
 Device Security System Audio
Solving audio problems
214 Troubleshooting without diagnostics
Sound cuts in and out Cause Solution
 Control Panel, and then select Device Manager
Line-in jack is not functioning properly Cause Solution
 216 Troubleshooting without diagnostics
Solving printer problems
Control Panel , and then select Device Manager
 Printer prints garbled information Cause Solution
Printer will not turn on Cause Solution
Printer will not print Cause Solution
 218 Troubleshooting without diagnostics
Solving keyboard and mouse problems
 Enter
Solving keyboard and mouse problems 219
 220 Troubleshooting without diagnostics
Solving Hardware Installation Problems
Security USB Security
 Computer will not start Cause Solution
Solving Hardware Installation Problems 221
 222 Troubleshooting without diagnostics
Solving Network Problems
Wake-on-LAN feature is not functioning Cause Solution
 Under Tasks, select Manage network
Select Advanced Device Options S5 Wake on
Select Start Control Panel Network
Sharing Center
 Network status link light never flashes Cause Solution
224 Troubleshooting without diagnostics
Manager
 Diagnostics reports a failure Cause Solution
 New network card will not boot Cause Solution
Solving memory problems
 Memory count during Post is wrong Cause Solution
Out of memory error Cause Solution
Insufficient memory error during operation Cause Solution
 Cause Solution
Solving processor problems
228 Troubleshooting without diagnostics
Poor performance is experienced Cause Solution
 Security Network Boot
Solving CD-ROM and DVD problems
Storage Boot Order
 Movie will not play in the DVD drive Cause Solution
230 Troubleshooting without diagnostics
Cannot eject compact disc tray-load unit Cause Solution
 USB flash drive not found identified Cause Solution
Solving USB flash drive problems
System will not boot from USB flash drive Cause Solution
 Unable to connect to the Internet Cause Solution
Solving front panel component problems
Solving Internet access problems
232 Troubleshooting without diagnostics
 Select Start Control Panel
Solving Internet access problems 233
Click Internet Options
 234 Troubleshooting without diagnostics
Solving software problems
 Verify that the software is certified by Microsoft for your
 Post error messages
 Post numeric codes and text messages
Post numeric codes and text messages
 Problem persists, replace the RTC
 Verify monitor is attached and turned
 Replace diskette drive
 Drivelock Security. For each listed
Change Storage Storage Options
Sata Emulation to IDE, and select File
Save Changes and Exit. Reenter
 Post error messages
 If the error persists, update to the latest
 Bios version and ME firmware version
 Activity Beeps Possible cause Recommended action
 Is not spinning, make sure the fans cable is
 Pause. Beeps stop after fifth Remove a Dimm module
 Once a bad card is identified, remove
 Cmos
 Resetting the password jumper
 Clearing and resetting the Cmos
Page
 How to access and run HP PC Hardware Diagnostics Uefi
Why run HP PC Hardware Diagnostics Uefi
 Downloading HP PC Hardware Diagnostics to a USB device
 Backing up, restoring, and recovering in Windows 8
Backing up, restoring, and recovering in Windows
 Creating recovery media and backups
 Using Windows 8 Refresh
Restoring and recovering using Windows 8 tools
 Using Windows 8 Reset
 Select Reset Follow the on-screen instructions to continue
Recovery using the Windows 8 recovery USB flash drive
Page
 Backing up, restoring, and recovering in Windows 7
Creating recovery media
 Click All Programs
 To create the Windows DVD
Creating recovery discs
 Follow the on-screen instructions to set up your backup
System Restore
 System Recovery when Windows is responding
System Recovery
 System Recovery when Windows is not responding
Page
 Select Install now
 Battery replacement
 Type
Page
 General requirements
Japanese power cord requirements
 Country-specific requirements 273
Country-specific requirements
Country Accrediting Agency
 Appendix C Specifications
TWR specifications
 Rated Input Current
SFF specifications
 Usdt specifications
 Index
 Spare part numbers
SFF TWR
 147 Usdt optical drive 153
Keyboard Cleaning Spare part numbers Keyboard problems
 TWR solenoid lock TWR speaker TWR system board
Daughter card TWR power supply TWR power switch assembly
Connectors on system board
TWR fan TWR fan sink TWR front USB panel TWR hood sensor
 System board, spare part
107 Replacement 130 Usdt removal
Front I/O assembly, spare part Replacement 160
140 Replacement 134 Specifications
 Windows Backing up information 264 Backup and recovery