Solving general problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Computer appears locked up and will not turn off when the power button is pressed.

Cause

Solution

 

 

 

Software control of the power switch is not functional.

1.

Press and hold the power button for at least four seconds

 

 

until the computer turns off.

 

2.

Disconnect the power cord from the electrical outlet.

 

 

 

Computer will not respond to keyboard or mouse.

Cause

Solution

Computer is in Sleep state.

To resume from Sleep state, press the power button.

CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

System has locked up.

Restart computer.

 

 

Computer date and time display is incorrect.

 

 

 

Cause

Solution

 

 

RTC (real-time clock) battery may need to be replaced.

Reset the date and time under Control Panel (Computer

NOTE: Connecting the computer to a live AC outlet

Setup can also be used to update the RTC date and time). If

the problem persists, replace the RTC battery. See the

prolongs the life of the RTC battery.

Removal and Replacement section for instructions on installing

 

a new battery, or contact an authorized dealer or reseller for

 

RTC battery replacement.

 

To access Control Panel in Windows 7, select Start, and then

 

select Control Panel.

 

To access Control Panel in Windows 8, from the Start screen,

 

type c, and then select Control Panel from the list of

 

applications.

 

 

198

Chapter 9 Troubleshooting without diagnostics

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HP 800 G1 manual Solving general problems, Troubleshooting without diagnostics, Select Control Panel
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.
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