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HP C4380 Wireless setup troubleshooting, Cause:, Cause:, Solution:, Solution:, Broadcast SSID

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Chapter 13

Troubleshooting

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.

This section contains the following topics:

•During wireless network setup you do not see the SSID (network name) displayed

•Cannot connect to network during setup

•Invalid WEP key during wireless setup

•Invalid passphrase during wireless setup

•The Printer Not Found screen appears during installation

During wireless network setup you do not see the SSID (network name) displayed

Cause: Your wireless router is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.

108 Troubleshooting

Contents

Page Contents 7 Print from your computer Maximum dpi 8 Use the photo features 9 Use the scan features 10 Use the copy features 11 Maintain the HP All-in-One 12 Shop for ink supplies 13 Troubleshooting 14 HP warranty and support 15 Technical information Index 1HP Photosmart C4380 All-in-One series Help Photosmart HPOne C4380series -AllHelp -in 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons Use the HP Photosmart Software Page Find more information more Find information 4 How do I do How 5Finish setting up the HP All-in-One Computer connection information Supported connection types Connect using integrated wireless WLAN Use printer sharing Connect to a network Integrated wireless WLAN 802.11 network setup Wireless ad hoc network setup What you need for an ad hoc network Create a network profile for a Windows XP computer To create a network profile hpsetup 1.In the Control Panel, double-click Network Connections Page Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings To print the network configuration page Wireless Print Network Configuration Page Restore network defaults To restore network defaults Network configuration page definitions General network settings Parameter Ready Offline Wireless (802.11) network settings AutoIP DHCP Manual Not Specified Connected Disconnected Disabled Not applicable Infrastructure Open System Shared Key WPA-PSK 64-bit WEP Network glossary Page Page 6 Load originals and load paper Load originals Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Avoid paper jams 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Delete printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpi Print on both sides of the page Print a multiple-pagedocument as a booklet Page Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job To stop a print job from the computer (Windows Vista users) 2.Click Printers 8 Use the photo features Print photos Print 10 x 15 cm (4 x 6 inch) photos Print enlargements Print photos from the HP Photosmart Software Print camera-selected(DPOF) photos Save photos to your computer Edit photos using your computer Share photos with friends and relatives To share photos Share 9 Use the scan features Scan an image or document Edit a scanned image Edit a scanned document Stop scanning Page 10 Use the copy features Make a copy Change the copy settings for the current job Make multiple copies of the same original Change copy speed or quality Perform special copy jobs Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Stop copying 11 Maintain the HP All-in-One Clean the HP All-in-One Clean the exterior Clean the glass Clean the lid backing Print a self-testreport Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To replace the print cartridges Page Use a photo print cartridge Use the print cartridge protector To insert a print cartridge into the print cartridge protector To remove the print cartridge from the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Turn off the HP All-in-One 12 Shop for ink supplies for Shop supplies ink 13 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on print cartridges Information on paper Clear paper jams Troubleshoot print cartridges Page Cancel Page Page Page View the Readme file Hardware setup troubleshooting The HP All-in-Onewill not turn on Software installation troubleshooting When I insert the CD-ROMinto my computer’s CD-ROMdrive, nothing happens To start the installation from a Windows computer Run Accessories d:\setup.exe To retry the usb connection Retry I received a message that an unknown error has occurred Uninstall and reinstall the software Install Missing HP Photosmart Software To install the HP Photosmart Software Install More Software Wireless setup troubleshooting Solution: Broadcast SSID Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup The Printer Not Found screen appears during installation Print quality troubleshooting Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page High Resolution Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Cause: Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Paper is not picked up from the input tray Print troubleshooting Page Status offline stop printing To check the printer driver status 2.Click Settings Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout A blank page came out while printing Page Memory card troubleshooting The Photo light next to the memory card slots is blinking The On light blinks when I insert my memory card The photos on the memory card do not transfer to my computer Page Scan troubleshooting Display Status Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text Text format is incorrect Text is incorrect or missing OCR language Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Solution: Resize to Fit The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Errors Device messages Carriage stall Firmware revision mismatch Mechanism error File messages Error reading or writing the file Unreadable files. NN files could not be read Photos not found File not found File format not supported General user messages Cannot crop Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Paper messages Paper upside down Paper orientation error Cannot load paper from input tray Ink is drying Out of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Power and connection messages Improper shutdown Two-waycommunication lost Print cartridge messages Page Print cartridge damaged or missing Page Page Print cartridge is not compatible Print cartridge is not intended for use in this device Wrong pen in slot Page Page 14 HP warranty and support Warranty Print cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service (Japan) Call HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One Page 15 Technical information Specifications Environmental product stewardship program Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Regulatory wireless statements Wireless: Notice to users in Brazil Aviso aos usuários no Brasil Wireless: Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use European Union Regulatory Notice Products with 2.4-GHzwireless LAN devices France Italy Wireless: Notice to users in Taiwan Declaration of conformity (European Economic Area) HP Photosmart C4380 All-in-Oneseries declaration of conformity Index Symbols/Numerics