Solution: Load the original print side down on the right front corner of the glass as shown below.

Cause: The HP All-in-One might be busy copying or printing.

Solution: Check the On button. If it is blinking, the HP All-in-One is busy.

Cause: The HP All-in-One does not recognize the paper type.

Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support.

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam and remove any torn paper that remains in the HP All- in-One.

For more information, see:

“Clear paper jams” on page 94

Parts of the original do not appear or are cut off

Cause: The original is placed incorrectly on the glass.

Troubleshooting

Copy troubleshooting

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