Print troubleshooting

Use this section to solve these printing problems:

•Envelopes print incorrectly

•Borderless printing produces unexpected results

•The HP All-in-One is not responding

•The HP All-in-One prints meaningless characters

•Nothing happens when I try to print

•The pages in my document came out in the wrong order

•The margins are not printing as expected

•Text or graphics are cut off at the edge of the page

•A blank page came out while printing

•Ink is spraying the inside of the HP All-in-One when I print a photo

Envelopes print incorrectly

Cause: A stack of envelopes is loaded incorrectly.

Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.

Troubleshooting

Cause: The wrong type of envelope is loaded.

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Borderless printing produces unexpected results

Cause: Printing a borderless image from a non-HP software application produces unexpected results.

Solution: Try printing the image from the photo imaging software that came with the HP All-in-One.

The HP All-in-One is not responding

Cause: The HP All-in-One is busy with another task.

Print troubleshooting

119