Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass.

Cause: Debris might be stuck on the glass or on the back of the document lid. The HP All-in-One interprets anything it detects on the glass as part of the image.

Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

•“Clean the glass” on page 75

•“Clean the lid backing” on page 76

The image is cropped when I make a borderless copy

Cause: The HP All-in-One cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original.

Solution: If you want to enlarge a photo to fit a full-size page without cropping the edges, use Resize to Fit.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 73

Troubleshooting

Cause: The original is larger than the paper in the input tray.

Solution: If your original is larger than the paper in the input tray, use the Resize to Fit feature to reduce your original to fit on the paper in the input tray.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 73

Copy troubleshooting

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