Solution: Turn off autocropping in the software to retain the page layout.

Scanned image shows dotted lines instead of text

Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white.

If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text.

Solution: Make a black-and-white copy of the original and then scan the copy.

Text format is incorrect

Cause: The scan document settings are incorrect.

Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.

Text is incorrect or missing

Cause: The brightness is not set correctly.

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

•“Clean the lid backing” on page 76

•“Clean the glass” on page 75

Troubleshooting

Cause: The scan document settings are not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.

Solution: Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options.

Scan troubleshooting

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