Chapter 2

English

Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.

If this did not solve the issue, try the next solution.

Solution 2: Remove the CD/DVD holder from the storage area

Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower the CD/DVD tray (located below the control panel).

Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.

Cause: You inserted the CD/DVD holder back into the storage area. If this did not solve the issue, try the next solution.

Solution 3: Place the CD/DVD on the CD/DVD holder

Solution: Remove the CD/DVD holder from the storage area below the main input tray. Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/ DVD tray first.

Cause: You inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD holder.

If this did not solve the issue, try the next solution.

18 HP Photosmart D7500 series

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HP D7560 manual Solution 2 Remove the CD/DVD holder from the storage area, Solution 3 Place the CD/DVD on the CD/DVD holder