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| Troubleshooting Without Diagnostics | |
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| Solving Minor Problems (Continued) |
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| Problem | Cause | Possible Solution | ||
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| Computer powered off | Processor thermal | 1. | Ensure computer air vents are not | |
| automatically and the | protection activated: |
| blocked and the cooling fan is | |
| Power LED flashes every | A fan may be blocked or |
| running. | |
| four seconds. | not turning. | 2. | Open hood, press power button, | |
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| OR |
| and see if the processor fan | |
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| The heatsink is not |
| spins. If not spinning, make sure | |
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| the fan's cable is plugged onto | ||
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| properly attached to the |
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| the system board header. Ensure | ||
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| processor. |
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| the fan is fully/properly seated or | ||
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| installed. | |
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| 3. | Replace the processor fan. | |
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| 4. | Reseat processor heatsink and | |
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| verify that the fan assembly is | |
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| properly attached. | |
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| System does not power | System unable to power | Press and hold the power button for | ||
| on and the LEDs on the | on. | less than 4 seconds. If the hard drive | ||
| front of the computer |
| LED turns green, then: | ||
| are not flashing. |
| 1. | Check that the voltage selector is | |
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| set to the appropriate voltage. | |
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| 2. | Remove the expansion cards one | |
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| at a time until the 3.3 V_aux light | |
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| on the system board turns on. | |
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| 3. | Replace the system board. | |
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| OR |
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| Press and hold the power button for | ||
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| less than 4 seconds. If the hard drive | ||
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| LED does not turn on green then: | ||
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| 1. | Check that the unit is plugged | |
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| into a working AC outlet. | |
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| 2. | Open hood and check that the | |
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| power button harness is properly | |
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| connected to the system board. | |
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| 3. | Check that both power supply | |
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| cables are properly connected to | |
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| the system board. | |
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| 4. | If the 3.3 V_aux light on the | |
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| system board is on, then replace | |
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| the power button harness. | |
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| 5. | If the 3.3 V_aux light on the | |
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| system board is off, then replace | |
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| the power supply. | |
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| 6. | Replace the system board. | |
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Service Reference Guide, dx2200 MT |