Troubleshooting Without Diagnostics

 

 

 

 

 

 

Solving Minor Problems (Continued)

 

 

 

 

 

 

 

 

 

Problem

Cause

Possible Solution

 

 

 

 

 

 

 

Computer powered off

Processor thermal

1.

Ensure computer air vents are not

 

automatically and the

protection activated:

 

blocked and the cooling fan is

 

Power LED flashes every

A fan may be blocked or

 

running.

 

four seconds.

not turning.

2.

Open hood, press power button,

 

 

OR

 

and see if the processor fan

 

 

The heatsink is not

 

spins. If not spinning, make sure

 

 

 

the fan's cable is plugged onto

 

 

properly attached to the

 

 

 

 

the system board header. Ensure

 

 

processor.

 

 

 

 

the fan is fully/properly seated or

 

 

 

 

 

 

 

 

installed.

 

 

 

3.

Replace the processor fan.

 

 

 

4.

Reseat processor heatsink and

 

 

 

 

verify that the fan assembly is

 

 

 

 

properly attached.

 

 

 

 

 

 

System does not power

System unable to power

Press and hold the power button for

 

on and the LEDs on the

on.

less than 4 seconds. If the hard drive

 

front of the computer

 

LED turns green, then:

 

are not flashing.

 

1.

Check that the voltage selector is

 

 

 

 

 

 

 

set to the appropriate voltage.

 

 

 

2.

Remove the expansion cards one

 

 

 

 

at a time until the 3.3 V_aux light

 

 

 

 

on the system board turns on.

 

 

 

3.

Replace the system board.

 

 

 

OR

 

 

 

 

 

Press and hold the power button for

 

 

 

less than 4 seconds. If the hard drive

 

 

 

LED does not turn on green then:

 

 

 

1.

Check that the unit is plugged

 

 

 

 

into a working AC outlet.

 

 

 

2.

Open hood and check that the

 

 

 

 

power button harness is properly

 

 

 

 

connected to the system board.

 

 

 

3.

Check that both power supply

 

 

 

 

cables are properly connected to

 

 

 

 

the system board.

 

 

 

4.

If the 3.3 V_aux light on the

 

 

 

 

system board is on, then replace

 

 

 

 

the power button harness.

 

 

 

5.

If the 3.3 V_aux light on the

 

 

 

 

system board is off, then replace

 

 

 

 

the power supply.

 

 

 

6.

Replace the system board.

 

 

 

 

 

 

Service Reference Guide, dx2200 MT

415606-001

E–3