Solve a problem, HP support, Support process | HP F2400 specification

8 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Print troubleshooting

•Scan troubleshooting

•Copy troubleshooting

•Errors

HP support

•Support process

•HP support by phone

•Additional warranty options

Solve a problem

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

HP support

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HP F2400 manual Solve a problem, Support process, HP support by phone, Phone support period

Contents

Windows Help HP Deskjet F2400 All-in-One series Page Contents Contents How Do I? How Do Get to know the HP All-in-One Printer parts Control panel features One Related topics PrintPrint documents To print from a software application Print photos To print a photo on photo paper To print a borderless image Print envelopes To print envelopes Print transparencies Print on specialty mediaPaper Type Plain paper Click the Printing Shortcuts tab Print postcards Print Quality Normal or BestPrint labels Orientation Portrait or Landscape Print brochuresPrint Quality Best Two-sided printing Manual Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or Landscape Print iron-on transfers Click Printer Features, and then set Mirror Image to On Print a WebTo print a Web Print using the maximum dpi To print in Maximum dpi mode Use printing shortcuts View the print resolutionTo view the print resolution To create a printing shortcut Set the default print settings To change the default print settingsTo delete a printing shortcut Paper basics Recommended papers for printing HP Premium Inkjet Transparency Film HP Office PaperHP Iron-On Transfers HP Photo Value Pack Load media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Scan Copy Copy documents or photosSided original to 1-sided copy a. Load paper Close lid Start copy Order ink supplies Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Photosmart Software Find the cartridge number Automatically clean print cartridgesChoose the right cartridges Printer Toolbox appears Click the Estimated Ink Level tab Click Clean the Print Cartridges Manually clean print cartridgesTo clean the print cartridges To clean the print cartridge contacts Replace the cartridges To replace the cartridges Replace the cartridges Use ink-backup mode Cartridge warranty informationExit ink-backup mode Cartridge warranty information Chapter Support process Solve a problemHP support HP support by phone Troubleshooting common setup issues Setup troubleshootingAdditional warranty options Placing a call Setup troubleshooting Set your product as the default printer After setting up the product, it does not printSolution 2 Press the On button more slowly Press the On button to turn on the product Check the connection between the product and computer Uninstall and reinstall the softwareTo uninstall and reinstall the software Registration screen does not appear Print troubleshooting Check cartridges Check the ink levels Make sure you are using genuine HP ink cartridgesCheck paper Make sure only one type of paper is loaded Check product Solution 1 Align the print cartridgesSolution 2 Automatically clean the print cartridges Load the stack of paper correctly Verify the paper size setting Check printer settingsCheck the print settings Check the printer margins Reset the product Scan troubleshootingTo check your margin settings Contact HP support Text is incorrect or missing Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Scanned image shows dotted lines instead of text Solution 2 Clean the scanner glass Copy troubleshootingSolution 1 Place the original correctly on the glass Parts of the original do not appear or are cut off Errors Solution 2 Check the ink levels in the print cartridges On light Ink Description Solution Light Lights Flashing lights See Printing in ink Printing in ink-backup mode Stop the current job To stop a print job from the HP All-in-One Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Eco-Tips Material safety data sheetsPower consumption Paper use Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Technical information HP Deskjet F2400 All-in-One series declaration of conformity Index Index