Keyboard and mouse (with cable)

Symptom

Possible solution

 

 

Keyboard commands

Turn off the computer by using the mouse, unplug and

and typing are not

reconnect the keyboard to the back of your computer, and then

recognized by the

turn on your computer.

computer.

 

 

 

 

Mouse (with cable)

Unplug and reconnect the mouse cable to your computer.

does not work or is not

 

 

If the mouse is still not detected, turn off the computer, unplug

detected.

 

and reconnect the mouse cable, and then restart the computer.

 

 

 

Cursor does not

Restart your computer by using the keyboard:

respond to mouse

1

Press the Alt and Tab keys on the keyboard simultaneously

movement.

 

 

to navigate to an open program.

 

2

Press the Ctrl and S keys on the keyboard

 

 

simultaneously to save your changes in the selected

 

 

program (Ctrl+S is the keyboard shortcut for Save on

 

 

most—notall—programs).

 

3

Repeat step 1 and step 2 to save changes in all open

 

 

programs.

 

4

After saving changes in all open programs, press the Ctrl

 

 

and Esc keys on the keyboard simultaneously to display

 

 

the Windows Start Menu.

 

5

Use the arrow keys to select the Arrow button next to

 

 

Shut Down. Select Shut Down, and then press the Enter

 

 

key on the keyboard.

 

6

After the shutdown is complete, unplug and reconnect the

 

 

mouse connector to the back of your computer, and then

 

 

turn on your computer.

 

 

 

32Getting Started (features vary by model)