CD and DVD drives (continued)
Symptom | Possible solution | |
|
| |
I cannot create (record) | If you are on a network, copy the files from a network drive to | |
a disc. | your hard disk drive first, and then record them to disc. | |
(continued) |
| |
Close all programs and windows, and then restart your | ||
| ||
| computer. |
I cannot play a DVD movie on a DVD player.
Your DVD player cannot play video files that were recorded onto the DVD as data files. To play a movie properly, use a video recording program. Some video files may be viewed on a computer, but not on a home DVD video player.
Symptom | Possible solution | |
|
| |
Some video files do | Your file may be corrupt or in an unsupported format. Open the | |
not play. | video file in a video editor, and then resave the file in a | |
| supported format. | |
|
| |
Codec error messages | Open the file in Windows Media Player. Ensure Windows | |
appear when I try to | Media Player is configured to automatically download codecs. | |
play certain video files. | If the correct codec is available, the file will play. Note | |
| ||
|
| that you must be connected to the Internet to download the |
|
| codec file. |
| If the correct codec is not available, check to see whether | |
|
| there is an update available for Windows Media Player. |
| For more information, open Windows Media Player Help and | |
| search for codec. | |
|
|
|
Error message: Files | 1 | Click the Start button. |
Needed To Display | 2 | Type Device Manager into the Start Search box, and then |
Video Are Missing or |
| click Device Manager to open the Device Manager |
Corrupt. |
| window. |
|
| |
| 3 | Click the plus sign (+) next to Sound, video and game |
|
| controllers. |
| 4 | |
|
| Update Driver Software. |
| 5 | Select Search automatically for updated driver |
|
| software. |
| 6 | Follow the instructions to update the driver. |
| 7 | If you are prompted, restart the computer. |
|
|
|
40Getting Started (features vary by model)