Hardware installation

Symptom

Possible solution

 

 

A new device is not

Install the device driver from the CD provided with the device,

recognized as part of

or download and install the driver from the device manufacturer

the system.

Web site.

 

You may need an updated driver for Windows 7. Contact the

 

device vendor directly for an update.

 

For Hewlett-Packard peripheral devices, visit the HP Web site at

 

http://www.hp.com/support

 

 

 

Ensure that all cables are properly and securely connected and

 

that the pins in the cable or connector are not bent.

 

 

 

Turn off the computer, turn on the external device, and then turn

 

on the computer to integrate the device with the computer.

 

 

 

Restart the computer, and follow the instructions for accepting

 

the changes.

 

 

 

Disable the automatic settings in the operating system for the

 

new device, and choose a basic configuration that does not

 

cause a resource conflict.

 

You can also reconfigure or disable devices to resolve the

 

resource conflict.

 

 

A new device does

To install or uninstall a device driver, you must be logged in

not work.

with administrative privileges. If you need to switch users, click

 

the Start button, click the Arrow button next to Shut Down,

 

and then click Switch User. Choose a user with administrative

 

privileges.

 

 

Troubleshooting and Maintenance 41