Internet access

Symptom

Possible solution

 

 

I cannot connect to the Internet.

Contact your ISP for assistance.

Verify that you are using the proper cables for your Internet connection type. Your computer may have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable while the network adapter uses a network cable to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so may damage the network adapter.

For more information about connecting to the Internet, open the Help and Support Center; see “Using the Help and Support Center” on page 25.

Run the wireless setup wizard:

1Click the Start button, and then click Control Panel.

2Click Network and Internet, and then click Network and Sharing Center.

3In the Network and Sharing Center window, click Set up a connection or network to open the wizard.

4Follow the onscreen instructions.

Use Device Manager to verify that the integrated WLAN device is installed on the computer correctly:

1Click the Start button.

2Type Device Manager into the Start Search box, and then click Device Manager.

3Click Network adapters. Your WLAN device should be listed here. The WLAN device may include the term wireless, wireless LAN, or 802.11.

4Click the Start button.

5Type Network and Sharing Center into the Start Search box, and then click Network and Sharing Center to open the Network and Sharing Center window.

6Click Connect to a network, and then follow the onscreen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your ISP for assistance.

Troubleshooting and Maintenance 37