Internet access (continued)

Symptom

Possible solution

 

 

Internet programs do

Log in to your ISP, and start the desired program.

not start automatically.

 

 

 

CD and DVD drives

Symptom

Possible solution

 

 

The CD or DVD drive

Ensure the disc is inserted with the label facing out and

cannot read a disc, or it

centered in the tray.

takes too long to start.

 

Wait at least 30 seconds for the drive to determine the type of

 

 

media.

 

 

 

Clean the disc with a disc cleaning kit, available from most

 

computer stores.

 

 

 

The driver may be corrupted or outdated. For detailed

 

information about restoring and updating drivers, see

 

“Updating drivers” on page 45.

 

 

I cannot remove a CD

Turn on your computer, and press the Eject button nearest the

or DVD.

drive to open the tray.

 

If you suspect a problem with the Eject button itself:

 

1 Click the Start button, and then click Computer.

 

2 Right-click the CD or DVD drive you want to open.

 

3 Select Eject from the menu.

 

 

My minidisc CD is

Vertical and slot-loading disc players cannot play non-standard

falling down inside the

discs.

computer.

For a CD/DVD drive with a tray that is installed in a vertical

 

 

position, standard-sized discs fit into the drive tray vertically,

 

with the label facing out. To use a minidisc with a vertical drive

 

tray, you must first place the computer on its right side (select

 

models only) before you insert the minidisc:

 

1 Face the front of the computer and lay the computer down

 

on its right side.

 

2 Press the Eject button to open the CD/DVD tray.

 

3 Place the minidisc into the recess inside the tray, and then

 

press the front of the tray to close it.

 

 

38Getting Started (features vary by model)