6 Troubleshooting

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

6

Identifying your problem

First, check the following:

■The AC power cord is connected properly and the printer is turned on.

■All of the protective parts have been removed.

■The toner cartridge and drum unit are installed properly.

■The front cover is fully closed.

■Paper is inserted properly in the paper tray.

■The interface cable is securely connected to the printer and the computer.

■The correct driver for the printer is installed and selected.

■The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, please identify your problem and then go to the section listed:

Printer LED is blinking

See LED is blinking on page 3-1.

Status Monitor Error Message appears

See Error messages in the Status Monitor on page 6-2.

Printer printed an Error Message

See Error message printout on page 6-3.

Paper handling

See Paper handling on page 6-4 and Paper jams and how to clear them on page 6-5.

Other problems

See Other problems on page 6-10.

Pages are printed, however there are problems with:

Print quality

See Improving the print quality on page 6-10.

Printout is incorrect

See Solving print problems on page 6-15.

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