Troubleshooting

Error messages in the Status Monitor

The Status Monitor will report problems with the printer. Take the corrective actions listed in the following table for the error message that the Status Monitor reports.

The default setting for the Status Monitor is off. If you would like to turn the status monitor on, you can change

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the setting of the Status Monitor in the Device Options of the Advanced tab. See Device Options on page

 

2-6.

 

 

 

 

 

 

 

 

 

 

 

Error message

 

Action

 

 

 

 

 

 

 

 

Cover is open

 

Close the front cover of the printer.

 

 

 

 

 

 

 

Back Cover is open

 

Close the back cover of the printer.

 

 

 

 

 

 

 

Memory Full

 

Press the Go button to print the data remaining in the printer. Cancel the print

 

 

 

 

job if you want to delete the data remaining in the printer, see Cancel printing on

 

 

 

 

page 3-7.

 

 

 

 

Reduce the print resolution or reduce the complexity of your document.

 

 

 

 

 

 

 

Print Overrun

 

Press the Go button to print the data left in the printer. Cancel the print job if you

 

 

 

 

want to delete the data remaining in the printer, see Cancel printing on page 3-7.

 

 

 

 

If this does not clear the error, reduce the complexity of your document or reduce

 

 

 

 

the print resolution.

 

 

 

 

Set page protection to AUTO by using the supplied Windows® driver or Remote

 

 

 

 

Printer Console program.

 

 

 

 

Change the following settings in the supplied Windows® driver and try again. The

 

 

 

 

best combination of these settings will vary depending on your document:

 

 

 

 

Graphics mode

 

 

 

 

TrueType mode

 

 

 

 

• Use Printer TrueType® Fonts

 

 

No Paper Fed Tray 1

 

The paper tray may be out of paper or not properly installed. If it is empty, put a

 

 

No Paper Fed Manual slot

 

new stack of paper in the paper tray and then press the Go button.

 

 

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

 

 

 

straighten it before printing. Sometimes it is helpful to remove the paper, turn the

 

 

 

 

stack over and put it back in the paper tray.

 

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

 

Make sure you use paper that meets Brother’s recommended paper

 

 

 

 

specifications. See What kind of paper can I use? on page 1-4.

 

 

 

 

 

 

 

Paper Jam Tray 1

 

Take out the jammed paper from the indicated area.

 

 

Paper Jam Inside

 

See Paper jams and how to clear them on page 6-5.

 

 

Paper Jam Rear

 

 

 

 

 

Toner Life End

 

See Replacing the toner cartridge on page 5-3.

 

 

 

 

 

 

 

Toner Low

 

Purchase a new toner cartridge and have it ready for when the Toner Life End

 

 

 

 

status is indicated.

 

 

 

 

 

 

 

Cartridge Position Error

 

Take out the toner cartridge and put it back into the printer again.

 

 

 

 

 

 

 

Drum Life End Soon

 

The drum is near the end of it's life. Purchase a new drum unit to replace the

 

 

 

 

current one. See Replacing the drum unit on page 5-8.

 

 

 

 

 

 

 

Dust on Drum

 

See Cleaning the corona wire on page 5-14.

 

 

 

 

 

 

 

Service Call

 

Check the LED indication to identify the error. See Service call indications on

 

 

 

 

page 3-5.

 

 

 

 

 

 

 

 

 

 

 

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